Dunkin' — Restaurant in Town of Babylon

I was really looking forward to the new Dunkin’ location on Deer Park Avenue in North Babylon, but I have to say I’m pretty disappointed. While the new spot does have a drive-thru, it comes with its own set of problems. First off, they moved from across the street where there was a huge parking lot and plenty of seating. The old place had room to sit and actually enjoy your coffee. Now it’s just a tiny shop with a drive-thru, and if you want to loop back around, good luck—you’re right back on the main road. It’s inconvenient and feels poorly planned. The service has definitely taken a hit, too. At the old location, the morning shift was fantastic. There was one guy who could handle it all—he’d make your food, grab your coffee and donuts if the others were busy, and still get everything out hot and quick. He was awesome and always made my mornings better. Unfortunately, the new place just isn’t cutting it. The attitude of the new staff is not inviting at all. It feels like they don’t care about the job or the customers. There’s no warmth or enthusiasm—just a vibe like they’re going through the motions without any effort. To make it worse, I got cold food, burnt coffee, and donuts that tasted like they’d been sitting out way too long. It’s really disappointing considering it’s a brand new building. I honestly miss the old staff and the quality they delivered. This new location just doesn’t have the same vibe or...

I'm trying to be fair on this rating so here we go. I have only been to this location twice and today 3/18 is my second time never again. If i was corporate and was doing a test run you guys would failed. I order the same thing both times, a toasted cinnamon raison bagel with very little jelly and a small hot coffee, half/half and 1 SPLENDA. The first time the cashier guy rang it up with 1 sweet and low and ofcourse i got 1 sweet and low. The second time which is today the counter girl rang it up correct BUT i got NO SUGAR in my coffee. I have type 2 diabetes hence the splenda. I don't want to sound like an asshole but you guys had 7 people working (6 hispanic and 1 african american) and getting paid min wage at $15+ an hr. This order should be cake very simple with the man power available. I remember when i was getting $4 an hr min wage and we got orders correct. If you are going to hire a specific population then make sure they understand their task and they double check each and every order. I can't fathem the audacity of people asking for $15+ an hour when you can't even get a simple order correct. It is not rocket science. MANAGEMENT please have a serious talk with your team for the sake of this location because by the ratings that i have been reading you guy won't last long with this...

Don't bother going to this location at all if you plan to walk in. I was there twice and both times everyone in the walk-in area was basically ignored. There's only room for about 3-4 people in the lobby, which doesn't help when everyone is being ignored.

Both times I was doing a mobile order pick up after waiting sufficiently for a small order and both times my order was not waiting in the (now smaller than the previous location's) pick up area.

This time my drinks weren't ready after they handed me my bag of food. I mentioned that I was missing 2 drinks and they handed me 2 donuts even after checking the receipt (I ordered zero donuts)???

When I got home to open my egg and cheese wrap, the cheese was burnt beyond recognition and the wrap was hard as a rock.

Parking is horrendous if there is any line at the drive thru. The drive thru line blocks all the parking spots, so then people block the exit lane to run into the walk-in area expecting a quick in and out (which as mentioned, is now impossible).

This new location is so bad that even the homeless guy doesn't seem to want to hang out in front if it anymore.

Congratulations, the poor services and even worse food quality has forced me to kick my...