Andrews is a small, outdoor, summer burger spot that has a small menu of burgers, chicken sandwiches, clam rolls, tots, and a few other various picnic food.
The food is done in usually 10-15 minutes from ordering and the prices are fair for the quality of food you get, which is all very tasty.
The service on the other hand is certainly lacking is almost every department. We frequent Andrews since its so close and convenient and last year (2023) and so far this year (2024) nearly every time weve gone (10+ times) there has been a major issue or missing items in the order. Whether its paying for extra items and not getting them or missing entire sandwiches, they are 0/7 on complete, accurate orders being handed to me.
Once in 2023 i placed an order and it processed, said order was ready for pickup, only to arrive to the store and it was closed. i didnt even press the issue because i understand its a small business, im able to eat a 25 dollar loss at the cost of not bothering them, however all these recent mistakes have lead to leave this review and double check every order from now on. the most recent "gotcha" moment was 2 sandwiches missing from a 4 sandwich...
Read moreI'm sure the food is good but, we only stopped for a cup of ice cream for our pup. We didn't get any because we pulled in at 750pm along with two other cars and when we got out we could hear the staff complaining about cars showing up so late. The staff announced out the window that the grill was off and they couldn't serve any food. I'm sure we could have gotten ice cream but the staff really turned us off and we decided to go elsewhere.
Dropping my review to a 1 star. Owner response wasn't very helpful. In other responses to other reviews he states that they have limited ice cream because they are a burger stand. In my response he says they don't serve ice cream. Plus, there was no address to the fact that they closed the grill at 750...
Read moreWe really wanted to like this place, but it wasn't meant to be. After driving by several times and seeing the signs advertising Lobster Rolls we decided to take a chance. Boy were we taken for a ride and disappointed. Perhaps instead of advertising Lobster Rolls, the truth would be two hot dog buns with too much lettuce and a dusting of tasteless "lobster" with no sides for $47.00. The owner should be embarrassed. We will never be back and neither should you.
UPDATE: I did receive a reply from Andrew's offering a refund which was appreciated but that was not the purpose of my review. My hope is that they will do better in the future and maybe not offer items that they can't execute well,...
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