Angela's Pizza & Pasta — Restaurant in Town of Bethlehem

I can’t even begin to express my feelings towards this place right now. I never leave reviews but here we go. Yesterday 9/12 I placed and order for Angelas via mealeo, whom they do their online ordering through. The order was to be done At 4:30, I show up at 4:30 there was a woman In front of me whom had been standing there for a bit while the young girl behind the counter was on the phone handling something. Turns out the credit card machine was down so the woman in front did not get food and then walked out. My turn now I walk up tell the girl my name and that I order through mealeo, she goes omg I’m so sorry our mealeo order machine isn’t working and we tried calling them but they hung up on us. So we never got your order, they called us to ask if we did and we said no the machine is down. I handle it fine I told the girl no big deal ( you can tell she was stressed and handling it on her own while the owner walked around like nothing making her handle the situation) it wasn’t her fault so i said okay will my card be refunded she said yes since we didn’t get the order you should be fine. Perfect! Okay now it’s 9/13 and I look at my account and i was still charged. So I went on mealeo and was told to contact the store. I call the store the girl answered and I started telling her what happened and she was Like omg is this Mackenzie, yes, she said I’m so sorry but I can’t refund you the most I can do is give you store credit since meal wouldn’t do anything. I said yes that’s fine again no big deal she took my Info great goodbye. NOT EVEN 5 minutes later the owner I assume calls and says to me no nothing we can do you have t call mealeo. I said I did and literally just talk your employee whom new the whole situation since she was the one who was dealing with the whole mealeo/credit card machine debacle and she was giving me store credit , he goes NO we made that food and you never came to get it, we had to throw that away! Ummmm no I showed up and you people had nothing, so im not sure what kind of run around your trying to pull. If that order came through hours later it should have been time stamped because my pick up time was 430 and there was no food there and your employee knew what was going on. I’m sure he will have some sort of rebuttal to this review, but he was completely wrong and trying to put the blame on me which is ridiculous, funny how your sweet employee new exactly what was going on and was more then helpful but you my friend were horriblE , I hung up on him because I would have lost it, he then proceeded to call me multiple times, for what at this point clearly it’s my problem since I “never picked it up “ 🙄 😒 will never return thank you!……… update Funny now after all that I got my refund!? After being told nothing they...

I have been getting food from Angela's for 10 years. Personally I love the food. The last two times have been horrendous service. On Tuesday 3/19 after a long busy day I didn’t feel like cooking I called and ordered pizza and wings for delivery at 7:04pm, I was told by the staff that it would be delivered in 30 to 45 mins. I called again at 8:08 because my food still hadn’t arrived, the response was a rude “It should be on its way”. The food arrived at 8:25, so LONG after it was supposed to, and it was hot which means it was either forgotten, never put in, or possibly busy which I honestly doubt at that time on a Tuesday. So last night we gave it another try 3/24 because again I have been ordering DELIVERY from there for over 10 years and NEVER has it been that late. Last night at 8pm we called and place an order thinking since they close at 9 there was NO WAY it could take so long. We called at 8:50 when it still hadn’t arrived and there was no answer, we tried 2 more times. I ended up feeding my daughter other food as 930 was quickly approaching and she had to go to bed. The pizza and wings arrived at 9:24PM, the pizza was COLD as were the wings and the whole pizza didn’t even come as ordered we ordered a bacon pizza got half bacon and half cheese. Mind you we live 11 mins from Angela’s. They lost a good customer I can tell you that. I called to speak to a manager right now 11:02AM they just opened, I got told to please hold then was asked to leave a message not on a voicemail just to tell this guy the message, to that my response was is there a better time I can call? The answer was “not sure ma’am”....

Ive had Angela's pizza on several occasions, and try to support local small businesses. On this occasion, I arrived to Angela's on 12/4/23, at 10:58AM. I've never been there that early in the day. I Waited outside patiently, for 11AM as indicated by a sign on the door, and the website, for the opening time to enter. I tried the door several times, and it was locked. I waited until 11:06AM, figuring they may had a delay in opening, due to some unforseen issue. I tried the door again with the same result, locked. I could see two people inside making pizza, and made eye contact with one of the workers, who stared at me, and started to laugh, seemingly at me trying to pull on the door. A woman, who stated she was the manager, eventually opened the door at 11:17AM. I politely asked what time they opened, and what the delay was. She explained something about code regarding the kitchen, which didn't suffice about me waiting 17 minutes. I mentioned about the worker laughing at me, and stated if someone had merely came to the door, and explained their situation about the delayed opening, I would have been satisfied. Their was no real excuse given in return. Not even an apology or explanation about the workers action. I'm high on customer service. Especially when made to wait outside for 17 minutes, when the sign clearly says 11AM. Extremely Poor customer service, and zero done to remedy my time for choosing to wait and support their business. A little effort on their part to explain would have gone a long way. Not returning ever. I guess their customer rating reflects their service. Roma's pizza it is...