Domino's Pizza — Restaurant in Town of Bethlehem

I ordered 2 handmade pan pizzas today and when I picked them up one of them was not cooked enough. It was straight up raw dough. I called them up not to complain about it but ask if they can make another pizza for me and the guy named Sean goes I made those pizzas and they were both cooked and that’s how pan pizzas should look like. I said one of them is all raw dough though, I can bring it there for you to see it if you don't believe me. He simply ignored me and hung up the phone. So I drove there and when I walked in I asked if I could talk to a manager and Sean goes I’m the manager. I said that’s unprofessional of you to hang up the phone on a regular customer that's been calling for almost 2 decades. I showed him the pizza how doughy it was, and he goes that’s cheese 😂😂😂 I said buddy that's all uncooked raw dough. Don't be telling me that's cheese because I've been working in a pizza place for over 20 years. He goes that looks cooked to me and walks away to finish the pizza he was making for someone else. He was being ignorant from the minute he picked up the phone. He kept ignoring me so I took the pizza and threw it in their garbage. I asked for a refund and he kept ignoring me, so their delivery guy goes to him, Sean I think he wants a refund. That's when he walked to the counter and gave me a full refund in cash. After being a regular customer since 2005 I will no longer go there anymore. Thanks to Sean “the manager” who doesn’t know how to...

Ordered food online and waited 2 hours before i called. After waiting for 20 minutes on hold for someone to answer,finally i was able to talk to someone. Well that person put the phone down on counter i assume because i could hear the conversations in back. I waited longer for them to pick the phone back up in which they did but hung up. So i drove to the store to get a simple answer. Where is my food I've been waiting for over 3 hours. The manager was the only bright light, owning the mistake and making my food for free, mind you they started making my food after i showed up. Well they couldn't find my order so by accident they made my previous order from 2 months ago, which took them 20 min to make, and my new order(order#84, i had to provide this information to them so they could find the new order) which took another 20 min. I finally was able to go home and enjoy dinner with my family at 9:30pm, until i realized they gave me chicken Alfredo in a normal dish and not the bread bowl i ordered(of course i want the bread bowl otherwise why order chicken Alfredo from dominos). How could following instructions from an order slip be so difficult and time consuming. Next time I'll make it myself at your store to ensure it's correct and timely. I expect a free dominos gift card for my time and patience. Again the only good about this was the manager trying to make it...

The one on New Scotland in Albany is better. The food at this one is good, but not as good as the other one. They also have terrible customer service. I went in to pick up my order and forgot to check the app before I went in. The staff there didn't even acknowledge I was there. I was even standing at the front register they use and no one even said hi or anything. Finally the delivery driver came back and asked what my order was, pretty sure that's not his job. They were behind and I didn't mind because I know staff shortages are happening everywhere, but at least recognize a person is there. Waited outside and finally checked my app to make sure it said ready before going back in. They didn't say anything to me again, and the delivery came back and gave me my food. Imagine if he's on a delivery for 20 minutes, do we just wait for him to get back? If your policy is have delivery do the in person customers too , it's a terrible one. I take my food to the car and realized a pizza is missing, so I go back in and talk to delivery driver. He then had to get the person making the pizzas to find the one I'm missing. Didn't even realize until I got home they gave me an extra side order, most likely but accident. If you have a car, go to the one in Albany, they a way nicer and easy something to you when you walk...