Dunkin' — Restaurant in Town of Bethlehem

This location very much has two different modes.

In the morning, the place is well staffed, friendly, professional, and very good at getting food and drinks out quickly and accurately. The food and drinks are decent and made well, comfortably in the top 25% of Dunkin' locations around here.

In the afternoon/evening, it's a different story. There's one worker in particular, a heavyset older woman who usually seems left to her own devices, and clearly struggles with the basic mechanics of her job. I've ordered food from here many dozens of times in the morning, but avoid the evening like the plague, because the 8 or so times I've ordered a coffee on the way home from work, that woman gets my order wrong. And I mean every. Single. Time. She always puts WAY too much ice in every drink, which dilutes and makes everything more creamer-heavy, but she also has managed to get some variation on the wrong size, wrong amounts or types of creamer, wrong amounts or types of sweetener, something extra is always wrong. And when I ask her to fix it, she loudly insists she did it right but then will remake it in a huff, remakes it while I watch, and then hands me something that's a completely different color drink that tastes completely different than the first one she made. It's astonishing what a terrible attitude she has, and I have watched her make it wrong on purpose the second time, seemingly out of spite (e.g., overloading it with ice and putting the barest drop of a flavor syrup in the remade version, after the first one had so much extra syrup it pooled in a thick layer in the bottom, unmixed). She's desperately in need of a retraining, and an attitude adjustment. I wouldn't even write about it, but I will literally avoid this place in the evening unless I'm absolutely desperate for a caffeine fix, and don't have a better option. All just so I don't have to do the math of "Is it worth confronting that woman when she inevitably messes up my order?" For the bean counters there, I don't know how much money this is losing you, but it's definitely cutting down the times I go.

Sorry guys. You morning shift folks are amazing. I just wish the evening person didn't do such a terrible, terrible,...

I’m so sorry to do this to my favorite Dunkin but you did me dirty today….. I went in and got my Dunkin’ energy punch like always and my bacon egg and cheese normally on a plain bagel but you where completely out of plain bagels and I was fine with that but you gave me the most dry croissant and it was the darkest shade of black on the bottom I have even seen. And then I look at the bacon because it tasted very weird and let me tell you that it was literally flapping in the wind like my hair that how under cooked it was it was literally pink.. you....

Have gone to this Dunkin donuts on multiple occasions. I don't advise going within 40 minutes of closing. On three different occasions I have been told by the same young lady that they're expresso machine is broken so they cannot make any type of lattes. Just seems funny it's always within the 40 minutes of closing. But the next morning when they first open it works fine or any other time of the day. It's more than obviousthey just don't want to use the machine so they have to clean it. I'm going next door to Starbucks...