I am a long time customer of Delmonico's. They have always been a bit pricey but for a special occasion they never disappoint. Until now. We went on Saturday for my husband's birthday. We both ordered the house specialty Delmonico 24oz ribeye ( the leftovers are always a plus). At $37 a steak, plus $10 for a salad and we were fully planning on dessert, I knew this would be close to $150 for the two of us, but as I said, it was a special occasion. Not only did we both order the same thing, but both requested it be medium rare. I even specified to my server that it should be PINK in the middle . She brought our salads and we (attempted to) chat for awhile. It is VERY LOUD in there. After a bit our steaks were brought; she did not wait for us to check on them so she was already gone when I cut into mine and it was RED and cold inside. In other words... RARE. My husband's was cooked perfectly. We flagged down another waitress, since ours was nowhere to be seen and they said they would take care of it. I told my husband to go ahead and eat his since it was his birthday but he wanted us to eat together and asked them to take his as well, to keep it warm. When they brought them both back, mine was fine and his was WELL DONE. So now we get some level of manager type person to come over and he apologizes etc etc etc but barely let my husband say what he wanted to say. Something was said about taking something off the check but i asked MULTIPLE times to just bring the check. I feel like I was ignored. Now another manager type person stops by and we retell the story. At least he had the decency to let us speak. He says he will comp us the meal. Again, I asked him to just bring me the check. We didn't come for a free meal, we only wanted them to understand how much it had simply ruined our evening. After a bit I was brought a check for $24.98. I'm not sure where this number came from and i would have preferred the full check. Our appetites were ruined, as was our night. I paid the bill, left a $20 tip and as we were leaving and the group of employees at the front desk bid us a good night, I told them it was a terrible experience and we would not be returning. Wanting to salvage some piece of the evening we popped in to Phillip's European for dessert and they could NOT have been nicer. Wish we had gone there for dinner too.