Starbucks — Restaurant in Town of Brookhaven

I got a drink at the Commack Starbucks an hour earlier got on the highway the drink was no good went to this Starbucks ordered a new drink let them know about the Commack store and asked if it could be free since I couldn't drink the other one I was told to use my Starbucks app to find the phone number for the Commack store and call them and let them know about the problem and when I go back there next time they'll give me a free drink problem is I'm not from the area I'm not going to be going back there again and I've never had a Starbucks tell me to go back to a different. I didn't ordered my drink had to pay for a new drink and when I got the drink it was also not good so I asked them to redo it and I told her why and she said well you know they're going to make it the exact same way this is the way this drink is made and I had to explain to her that I get the and I told her why and she said well you know they're going to make it the exact same way this is the way this drink is made and I had to explain to her that I get the drink twice a day everyday for five years I think I know how the drink is supposed to taste. She still told me or they're going to make it the same way so I had to tell her to have them pull the card for the drink and read the directions so they can make it properly. As a customer I shouldn't have to tell them had to do their job everyday I go to Starbucks I have a great experience very friendly staff today not a...

Worst Starbucks experience ever! This drive thru is SO slow. Half hour wait. Finally arrived at window with remote order. I ordered Nitro Cold Brew with sweet cream. The window employee had rude attitude. I asked for sweet cream on the side and after making my drink wrong she made it again and the sweet cream was only a teaspoon in a cup. I asked for more since this amount was inadequate and she said they have no more left. I said I’ll wait for them to make more and she said they have no more at all. I said that is not true I know they can make some more if they want to and I wasn’t leaving until I had the sweet cream i paid for. She closed the window and said some unkind words to her staff about me. 30 seconds later I had my sweet cream. Really? Was that really so hard to be nice to the customer who paid for their drink and waited 30 minutes for it. She basically lied because she was lazy. I WANT MY SWEET CREAM! AVOID THIS STARBUCKS...

Basically anytime of the day, especially with ongoing covid-19, expect to wait for 20 minutes to get your order. The line of cars extends almost into the highway (347), and they closed down the two lane-system for some reason. I almost never get starbucks, but wanted to try something new so I went anyways. Ordering was relatively straightforward, it was ready by the time I got to the window although to be fair there were 4 cars in front of me. Drink tasted alright, ordered a mocha peppermint, tasted clumps of peppermint/chocolate which ruined the texture of the drink. Staff is friendly, the guy at the drive-thru was very kind and hospitable. Everyone wore...