I would rate this Dunkin a 0 if it would let me, only one time have I had a good experience coming to this Dunkin it is worth my time to drive 20 mins out of my way for good service. They get mad when I ask them to make sure they stir my coffee well, I would not ask if they would take the time the first time. Then the last 3 days in a row they canāt seem to count to 25 and have shorted me a total of 15 munchkins itās sad I have to count them and 15 short is a lot in 3 days. But when I said something the first time they just ignored me it would be nice for a return of my money or to give me the ones that are owed to me. When you work with customers your job is to be nice not to be rude and snotty to them, many people have complained about customer service but they donāt seem to care so I just want to express it. Hope to see them make things right. When I call they say there is no manager in so how am I suppose to speak to someone I would talk to them while Iām there but they never seem to care and I will now check my orders before I leave. Hope to hear back...
Ā Ā Ā Read moreOrdered inside hot chia tea and a refreshers . Had my daughter wait inside as I went to car. Then my daughter comes out to car to tell me the latte machine is down. Why would you sell me it when you know you canāt make HOT drinks? So, no big deal I ask for refund bc they couldnāt make a hot drink. They refund BOTH. I assume it was complementary for the fresher bc of their mess up. Ask my daughter again to wait inside for her refresher and they tell her they canāt make her drink bc it was refunded . Seriously!? I only asked for MY drink that you couldnāt make Renee why would I refund my childās?? You heard me tell my daughter to wait for hers. After I leave you do this .I wonāt be back to this place very poor...
Ā Ā Ā Read moreToday is Monday August 29th 2022, I asked that my drink have a fresh spoon to stir in my coffee because my friends coffee had cinnamon in it and I'm allergic to cinnamon, when I asked for this the young man simply told me there is no cinnamon in pumpkin spice which is not only untrue but you also have brown sugar cinnamon right now and I wanted a fresh spoon I got an eye roll and told that they did use a fresh spoon. I get that it's a fast-paced job but you didn't use a fresh spoon and now my face/mouth is tingly because you decided there's no cinnamon in my drink and it wasn't urgent enough to listen to allergies are serious this isn't funny and it's a terrible way to serve...
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