Pizza Plus — Restaurant in Town of Camden

Honestly, I wasn’t going to write this, but I’ve been in customer service 30+ years. I’m currently a quality analyst, evaluating and coaching people on their customer service performance. It would go against my principles not to say something. First, I want to make it clear that this post is not about the food. Their food is superior at Pizza Plus! My family has been ordering from them for years, trying much of what’s on the menu, and so far we’ve had absolutely no complaints! I will say that the staff have always been friendly, whether on the phone or in person. However, conversing with the owner is a completely different story. I had a negative experience with her before. She was rude to me on the phone. Knowing that we all have our bad days, I didn’t make a big deal about it, so I didn’t say anything. As always, the food was excellent! Fast forward to roughly 2 weeks ago. I phoned in an order for delivery. The gentleman that took my order was very respectful and courteous. After I gave him my order, he asked if I could hold so he could get the total amount. This is the point where things went downhill. After a minute or 2 the owner picks up and in a loud and frustrated manner she says “yeah, can I help you? I was caught off guard and said that I was just holding for my total. She then proceeded to say “well, you’re gonna have to wait, I’m short staffed, it’s hot in here and I’m trying to keep up.” Then proceeds to put me on hold before I could respond. I couldn’t believe the manner in which she was talking to me. So when she returned I told her that I was going to make it very easy, and then asked her to cancel my order. She asked me why, and I told her that it was the way she was talking to me and treating me. She then got defensive and again stated how hot it was(she said 100 degrees)and that she’s short staffed. Now I get that it’s hot and it really sucks cooking in the heat. But that is no excuse for treating a customer poorly and making them feel like they inconvenienced you by ordering food on a hot night. I can relate, on 4th of July, I was stuck behind a big blackstone grill ALL day in the sun, cooking in extreme heat. I was exhausted, sweating and on edge. But I didn’t express those frustrations onto my guests because that would be uninviting and rude. THAT is how I felt during this call. I tried to empathize with her using the Blackstone grill example. However, the only words I got out were “I get it”. She interrupted and said “No! You don’t get it”. And proceeded to list all of her frustrations again. It was clear that I was getting nowhere with her, so I told her ( while she is still talking about her problems) to please cancel my order and hung up. Again, I debated on whether or not to post this. But I’m really hoping that the owner reads this, takes this to heart and understands that I’ve been a long time customer, ordering at least once a week(sometimes multiple times weekly). But sadly(because I really like their food) I will not be ordering from them any longer, solely based on the way I was treated. I have no ill will towards her or Pizza Plus. The food here is really fantastic. I mainly order out, but when I go in, the atmosphere is good. However, in my opinion (and I know I’m not alone), frustration, exhaustion, heat, and mental state all are valid reasons to feel that those emotions, almost to the point of exploding. The key is to find a coping mechanism to help deal with these moments, rather than taking them out on your customers. After all, most people will choose superior customer service with a mediocre product over a superior product with mediocre...

Stopped in because we were camping in the area and thought we would bring back some pizza for everyone. Checked the reviews and this seemed like a good spot. Called the order in which they said would be a 20 minute wait. Since we were in the area waiting I went in about 7 minutes after I called. I planned on paying for the food and then heading across to the drug store real quick. When I walked in I was greeted by a man who asked me if it was pick up or delivery. I said pick up .. just a cheese pizza and he walked in the back. With the open kitchen setting I heard the employees complaining that I had JUST called in the order and complaining.. I stood there at the counter a little while longer as the complaining continued and waited for someone to come to the counter again so I could just cancel the order all together. Had someone asked me .. I was just letting them know I am in the area.. heading across the street but will be back! I wanted to pay for the pizza so I could send my daughter in to grab it. After standing there a little while longer I just left and decided to take my business else where. Employees should be mindful of their surroundings especially in an open kitchen setting and understand customers can hear what your saying. Very very tacky on their part. Maybe some training in good customer service is warranted to make customers feel welcome! I did try to call back several times after I left so I could express my concern and was put on hold several times. Very...

UPDATE! We have been told we are banned from Pizza Plus now. No offer to fix the situation. Can never speak to the owner. But we are the bad guys for leaving this review. UnbelievabIe!

ORIGINAL REVIEW: I cant tell you how upset I am right now. I have five kids and we order all the time and spend lots of money here. About three or four days ago we ordered two pizza subs and some other items. Both subs were completely wrong. We later found out that they didnt even take the order correctly. By the time we sat down to eat they were closed. I called the next day and explained what happened. The guy said he would need to speak to the owner and they would get back to me. No response. I called back the following day. Another guy told me the same thing. No response. Called again today. A third guy tells me they would have to talk to the owner and MAYBE give us a $10 credit. Because their policy is we have to return the food or get nothing. Good to know four days after the fact. So much hassle over two stupid subs that they screwed up on. They just lost our business over it. After all the money we spend here and order regularly they couldn't just replace two subs without four days of hassle and runaround? Its insanity! Horrible customer...