Dunkin' — Restaurant in Town of Carmel

New Management? Really? It’s the same terrible service and some of the same management for years! I stopped going here many years ago because I got fed up with experiencing the same complaints in the other reviews. I would travel to another DD before I gave them my money. Now they say new management which seems like it’s always a trick to put up a sign and make some customers who stopped coming return like it’s better. It’s NOT!! I am tired of ordering coffee and feeling like it’s just a cup of cold milk! They always mess up my order so what’s the point! I placed an order for an egg and cheese on a bagel, toasted with butter and, they gave me a toasted bagel only but charged me for what I asked for. I had to go back and they give me a new sandwich and say sorry, I should have checked it but had faith in the second time and guess what? …it’s wrong again! Barely toasted, no butter, no cheese only egg on a bagel!! 😡 I am convinced all gas stations DD are terrible and they should just close this one. We need to stop supporting these types of businesses because they will continue to take our money and not improve because people still go here....

So I come here almost every other day give or take the day. My mother got a bagel and wanted extra butter so I went in and said hey can I have like 4 little packaged butter squares for my bagel I needed extra butter. The manager comes over who I've never even seen before he must come in when ever its convenient for him. He says do you have a receipt for your bagel? Otherwise I have to charge you 50cents for the butter. I will never ever spend my money at this dunkin donuts again. That man should be ashamed of himself. I bet because I'm young and had a hat on he did that, I wonder if I was an older woman or man would he have done the same thing? This place is a joke that manager should be fired for embarrassing a customer like that and asking me if I had a receipt for the bagel as if to say what I reached behind the counter and stole...

Absolutely worst service today. Got here at about 4:10pm and waiting in line for the drive thru over 30 minutes just to order and got told by the employee running the drive thru to wait a few minutes about 2 or 3 times. I shouldn't be waiting this long for just 2 drinks. I am very unsatisfied with my experience today. They have 1 person working. I was unhappy because of the wait but the employee himself was very kind and apologetic. I would honestly only go back because of him otherwise I will not be going back. There needs to be more than 1 person working. It makes things harder and it will make things take longer like it did today. No hate or anything towards the employee working today but, the managers need to do a better job and avoid this from...