Starbucks — Restaurant in Town of Carmel

This Starbucks is either really good or really sucks. Depends on the staff working. If its the young kids working you are fine if its the old lady then its going to be a bad day. I have been going to this Starbucks for a long time and never have I had such a terrible experience. I ordered a hot tea and this girl working filled it all the way to the top and when she closed it, she burned my daughters hand. Another time when I went was at like 7 in the morning the staff was getting their food supply and the girl shoved my daughter into a display case. And they didn't apologize or nothing to her. They also fail to keep up on their starbucks app by putting what drinks are on there and what drinks aren't there. This is not a family friendly environment I would never recommend this Starbucks for a family that has little kids. Their staff is unfriendly and they give an attitude towards everyone and on top of that they mess up the orders, EVERY SINGLE TIME!!!!! If you want a messed up order, this is the...

I’m happy to see this location on a positive upswing again. A girlfriend and I have been frequenting this location for years for weekly coffee and when it comes to a big chain store like Starbucks, the management is really key. Patrick runs a tight ship and it’s refreshing to see a manager dedicated to customer service again.

While I do enjoy this location, it doesn’t seem to have aged as well as other Starbucks in the NY and CT area. The bar certainly isn’t large enough for the influx of orders and the seating leaves little to be desired. Bistro style tables and a massive table in the center of the restaurant just seem wasteful when seating is always hard to come by. And I can’t help but think that some design tweaks would alter this store from “good” to “great.”

If you’re in the area and don’t mind a location without a drive thru, definitely stop in. The customer service is really the best thing this store has...

Wanted to give a shout out to Patrick for showing the kind of customer service that's become all too rare. When I first walked up to check if my drink was on the counter, Patrick asked what my name was and when I told him, despite not being the one working the hot drink station, he knew mine hadn't been made yet. As I stepped back to wait, a group of teens walked in and started looking through the orders and again Patrick asked one of them, who was not finding her's, what her name was. When she told him he helped her locate it. She did not thank him, which is an example of the lack of civility people have which Patrick is fighting bravely against. 😉 As I left, I made sure to tell Patrick he was awesome. I hope that made up for the other person's rudeness and gave him some fuel for that wonderful positivity the world needs more of, and this Starbucks is a better...