Dunkin' — Restaurant in Town of Colonie

So, I used to go here all of the time however i stopped because they always got my order wrong and its not the cheapest coffee shop so I felt like i was getting chipped. I started to come again and 4 out of the 3 times its been 3 times my order has been wrong. I used to work at dunking donuts for 5 years I know how busy and hectic it can get and you can see,hear and feel it with the staff here. Sometimes they try to take orders without putting them into the register, this will most of the time mess it up. The thing this staff forgets most is my TURBO shot. Its the best part of the coffee and most expensive and the reason why I even order it so its just frustrating being so patient with them while i repeat my order a few times or have to ask for a straw or knife. Every time Im there I tip also ( because i know how it is ) so it makes me a bit sad when i get my order and its not what i ordered :(. Besides not getting my order right overall the staff is pleasant I just think the team might lack team work and communication. I hope next time goes smoothly. have...

I’ve frequented this location many times and have placed very large orders in the morning for my job.

I wish I had the individual names of the women who were most helpful because they deserve a shout out — they’ve made 100s of sandwiches during morning rush and they have always been quick & organized.

#UPDATE after leaving my long overdue review yesterday, when I went to the location today there were promotions and giveaways for their new renovation!

Got 100 FREE days of coffee at this Menands location. Also got a FREE DD coffee cup gift.

Awesome location!… when I get the names of the workers that are always the most helpful I will come back to update with their names, they deserve a...

If you're running a promo on your new "hand crafted coffees" you would think all staff would know how to make one. I order a iced caramel macchiato. Two front end associates didn't know how to make them then a manager messed up twice. I'm not upset at the associates for not knowing but it's up to the company to ensure everyone is trained to make the basics. I brought the drink back and they offered to make something new, so I ordered a caramel swirl iced. Was hit with the "ohhh sorry, were out of that now. Something else?"

Not upset just disappointed. Bagel being toasted correctly and no issues with the pre made blue berry donut saved this review...