Guacamole Restaurant — Restaurant in Town of Cortlandt

don’t bother. 👎👎

-extremely slow, forgetful service -room-temperature beer -pre-made michelada cups two years past expiration -hair found in food; we informed staff politely, the dish was taken away, but no offer of a comp and still charged full price for it

lots and lots of waiting even though we were the only two customers present on an early Tuesday evening. we could hear staff arguing with each other in the back. i had to repeat part of my food order for the gentleman twice and they still forgot to make it. the ‘fresh’ michelada was “not the worst” according to my GF (just took 15 minutes to prepare) but she was later offput after trying the pre-made michelada-seasoned cup then seeing its expiration date was two years past.

i didn’t hate my birria tacos or chicken wings but i wasn’t blown-away either. maybe this spot is better for breakfast or take-out, i don’t know… but after witnessing my GF pull a long hair out of her chicken taco, i don’t think i’d want to mess with takeout either.

the interior was simple & cute and the staff was pleasant-mannered towards us, but outside of their pleasant demeanor it was an overall poor, underwhelming experience… and for the price we paid, just...

On this Cinco the Mayo I called at 6:30pm to place an order to be delivered at 7:30pm, knowing that they were probably busy I just wanted to give them some time in advance! Around 8:15pm my food hadn’t been delivered, no big deal, I called and the guy told me that there was a mistake with the address and someone would call me back within minutes (I don’t know for what but ok) no one called me so I called back around 8:30pm and I was told that my food had just left the restaurant and would be delivered within 10min (once I live around 10minutes away it makes sense) didn’t happen so around 9:20pm I decided to call and this girl came to the phone with an attitude telling me that she didn’t have my number (but someone called me from the restaurant) and that my card got declined which is impossible for her to know since I never gave her my card! First strike out, don’t even go for a...

First time trying this place. Rep that answered the phone was hard to understand when taking the order(had to repeat myself multiple times) delivery took close to 2hrs to arrive, when i called back to check the status of my order no one would answer the phones(prompted me to leave a voicemail and i called 3 different times to get a human), and food is overpriced. This place needs to get it together.Horrible first impression. Despite all the negatives they didn’t charge me a penny for the food which was the right thing to do(i didn’t ask for this, whoever is in charge told the driver it’s free). I will be using them again because they did the right thing in...