Carvel — Restaurant in Town of De Witt

5-star ice cream. I drive here from Buffalo just to get ice cream, and I honestly wish they were closer, seeing as how I can rarely make it out towards Syracuse.

I’ve politely mentioned my suggestion of a closer location to the staff of these Syracuse Carvels, but they have always immediately shrugged it off.

Compare that to Rita’s Ices in Rochester, which always has the best service of any ice cream shop I’ve ever been to, and at least kindly tells me that they’ll think about it.

I don’t know any store around here that sells dry ice. I can’t transport a whole ice cream cake back home, it’ll melt on the way back! I haven’t been able to enjoy a fresh Fudgie The Whale cake. 😭

But anyways, my main concern with this specific location is parking. The lot is waaaaaay too small for a whole plaza of stores. There’s like 8 stores in a plaza with 15 parking spots. I would imagine I’ll probably need to park in the Tops parking lot in the future, just to visit this store for an ice cream cone. (And I would have to walk across a busy intersection, as well!)

The problematic parking lot often dissuades me from visiting this location, and I end up going to the Brewerton Road location more often than not.

Of course, there’s constantly crazed Dunkin Donuts drivers in that Brewerton parking lot trying to do 30 in a 5 MPH lot…but considering I drive so far for a cup of soft serve, I’ll take what...

I’ve been going here for 48 yrs. The best soft serve anywhere in Syracuse. The best pistachio and mint soft serve that nobody else has! HOWEVER, when you are open until 9pm and start pulling the ice cream bins from the case while 6 ppl are still in line at 8:33 makes me want to call your boss! There needs to be better supervision over these kids running the store. Who wants to order a flavor that they can’t see?Whats the delight in that? Work ethic. Same thing happened when I showed up at 10:30 am when they open and the soft serve was dripping down the cone because it wasn’t ready and the case wasn’t stocked with flavors. If you open at 10:30 you better be ready to serve prepared...

I've always love coming here, but recently I had a experience that changed my mind. On a Thursday night (Buy 1 get 1 free milkshake day) I came to the restaurant in the hope of buying multiple milkshakes for my friends and family. I arrived 15 minutes before closing time and as I parked my vehicle and was walking into the ice cream parlor, the girls working stopped doing the work and turned the lights off and locked the door prior to store closing to ensure that no more ice cream would be served. It was upsetting to see workers close early to avoid doing their duties instead of serving...