Chili's Grill & Bar — Restaurant in Town of De Witt

My family and I will eat at a Chili's fairly enough when one is nearby. When we arrived, we were greeted immediately and sat quickly. Our server came over as soon as we sat, and we ordered drinks. It took some time to get our drinks, and when we did, my beer seemed room temperature. I had my wife have a sip, and she agreed the glass felt warm and the beer was not cold like it should be from a tap. We ordered some appetizers and waited to order our main course. Our server came back, and we ordered our meals, and all seemed well. The appetizers took about 10 minutes, and it all looked good. We had silverware, but our server did not bring out plates for the food, and the person that brought it left quickly before we could ask for them. We waited about five minutes, and we were unsure where our server was, so I went to the back and asked for plates. The two ladies were nice and brought some right out. We were just about finished when our server appeared and asked to take the plates out of the way and only then checked in on us. Shortly after our main course came out, again with others and not our server which was fine, my bacon was a bit under cooked and wanted to see if it could be crispier but after 5 minutes or so, I just started eating. I ordered the queso fries and received plain fries, so again had to go out back to tell a server about it since we did not see our server. We literally finished our meal, and our server did not check on us once. She came when we were done with the food and then told us we could pay by the machine and asked us to do the survey and give her a good review because "My hours are based on the surveys". I was shocked she thought she served us well and wanted a great review. Is that what the service industry has come to? No effort and expect top tip and accolades? Luckily, this is one of the few Chili's that is lacking in these areas, but it is unfortunate the experience does not represent the brand name it is. I hope management conducts some remedial training for future guests and fixes the beer taps so the beer is actually cold. I personally would steer clear of this location if you expect normal service. On a side note, the food was prepared well and tasted just as it should that you would expect...

Every week we order out, and it seems that every week there is an issue. And for some reason it always seems to be her meal that has the problem. This week it was chili's turn. First problem was ordering online. I'm a rewards member so I tried to take advantage of that. I filled the cart and hit proceed to checkout, and the app said 'there was a problem with your order, try again'. Of course it didn't say what the problem was. So I called. Just to rub it in, their recorded message exhorted me to use the app for easy ordering. I told the person my first two meals, a chicken tender combo for 16 bucks and a 3 for me for 11. Instead of asking if I want something else (which I did) he tells me the total is 44 bucks. I was like what?? He put me on hold for like 5 minutes, then came back. He said something about the total changing when I get there cause of the 3 for me thing. I told him I needed another dinner, and quesadilla explosion salad. That salad comes with grilled chicken. When i got to the restaurant I wanted to look the bill over because the total they gave me seemed too high. It turns out that he gave us the salad with fried chicken instead and that is 2 dollars more. Also, the website was giving me 10% off, which I lost by calling in. In addition, they forgot one of the sides that we ordered with the tender combo. It was on the printed ticket but it never made it in the bag. The good news is that the food was delicious. My burger was cooked perfectly and Lisa enjoyed the salad despite the wrong chicken. Mine came with chips and salsa and they gave us a huge bag of chips and a good sized tub of salsa. I just don't understand why it's so hard for these places to get our orders right. The Chinese place we go to never makes a mistake and English isn't their first language. But like I said the food was good and we will...

The only reason they got a star was because the food was good! I walk in and ask for a table, I don't like booths being a little bigger there isn't a lot of room sometimes! There was tons of regular low tables and chairs just not in the corner they wanted me in so after the two people stared at each other for a minute they told me I would have to sit at a very uncomfortable high up table and chair, ok whatever! After a while we finally get some service and she asks us our drinks and then we go to order some chicken tenders as an app. She asks us how many tenders we want. My bf looks at me and says how many should we get and she says all snooty that she will be back in a minute! About ten or more minutes later she finally comes back and we order the chicken as an app and tell her we want it first and we order our food now too because it looks as though we might not get a chance to order it for a while work the service or lack there of that we're getting! A little while later our meals come out with no app so we start eating, whatever I give up at this point and we figure the chicken will be out shortly! When were half done with our food we asked our server if we're getting our app and she acts shocked that nobody else gave it to us! Then she vanished the rest of our meal! I had to ask a different person for to go boxes and I asked him for the bill. He couldn't find the server and asked the bartender to give us our bill. We waited a minute to pay but still no server so I had to ask the bartender to check us out! That lady that calls herself a server should be fired really, I don't think I have ever had a server disappear! This was my birthday dinner too and I'm really polite, yes please and no thank yous so I don't know what her deal was! Food was...