My family and I will eat at a Chili's fairly enough when one is nearby. When we arrived, we were greeted immediately and sat quickly. Our server came over as soon as we sat, and we ordered drinks. It took some time to get our drinks, and when we did, my beer seemed room temperature. I had my wife have a sip, and she agreed the glass felt warm and the beer was not cold like it should be from a tap. We ordered some appetizers and waited to order our main course. Our server came back, and we ordered our meals, and all seemed well. The appetizers took about 10 minutes, and it all looked good. We had silverware, but our server did not bring out plates for the food, and the person that brought it left quickly before we could ask for them. We waited about five minutes, and we were unsure where our server was, so I went to the back and asked for plates. The two ladies were nice and brought some right out. We were just about finished when our server appeared and asked to take the plates out of the way and only then checked in on us. Shortly after our main course came out, again with others and not our server which was fine, my bacon was a bit under cooked and wanted to see if it could be crispier but after 5 minutes or so, I just started eating. I ordered the queso fries and received plain fries, so again had to go out back to tell a server about it since we did not see our server. We literally finished our meal, and our server did not check on us once. She came when we were done with the food and then told us we could pay by the machine and asked us to do the survey and give her a good review because "My hours are based on the surveys". I was shocked she thought she served us well and wanted a great review. Is that what the service industry has come to? No effort and expect top tip and accolades? Luckily, this is one of the few Chili's that is lacking in these areas, but it is unfortunate the experience does not represent the brand name it is. I hope management conducts some remedial training for future guests and fixes the beer taps so the beer is actually cold. I personally would steer clear of this location if you expect normal service. On a side note, the food was prepared well and tasted just as it should that you would expect from this brand.