Baskin-Robbins — Restaurant in Town of Erwin

I am not one to complain but I'm putting this out there. NEVER go to Basket Robin's in painted post. I ordered a cake for my birthday celebration yesterday cause this year I can't go any where being pregnant with triplets or do much. They messed up the dates and didn't do a refund. They only offered a cake out of the freezer that was the same price. (Which was not the flavor ice cream I wanted) My brother was the one to go pick it up for me and they didn't care and were rude so he took the cake. (Which when he got it home the cake part of it tasted freezer burnt) When I called the Manger today to explain that the cake I got wasn't good at all and I spent so much on... she didn't care and said oh well you brother took the cake. She was extremely rude and snotty to me. (So she did nothing for me) Now a days people have no customer service at all. With how expensive things are now why would you run off your business. Idk but they lost me as a customer. This is the cake they gave us... a father's day grill cake I'd rate there cake and customer...

I went to the Painted Post Baskin Robbins at 6:45pm on 1/25/21. I asked for an upside down banana split in the drive through. The manager, Kelly, told me she she couldn't understand how to make it and asked me to pull around. I pulled around and explained to Kelly two times how to make it, she stared at me blankly and said she has never heard of an upside down banana split and REFUSED to make it. I told her my sister went through the drive through last evening and ordered 3. Again, Kelly the manager looked at me blankly and said "well how do I put the bananas in there?" Again I explained how to make it, she REFUSED to make it. For the record, I went there last night to get one after seeing the ones my sister had, they were out of bananas. This store is OBVIOUSLY not well managed. RUDE, TERRIBLE CUSTOMER SERVICE. Don't eat...

We looked up the place and they said they were open until till 10pm. It was 8:30 when we pulled up to the drive thru so we thought we had some time, because the website said it cloesed at 10pm. But, to our suprise and disappointment, the place was closed. The lights were out. No one was there. All I'm asking is that if your store hours have changed due to covid (which is completely understandable) at least change the hours on your webpage so no one has to run in to this problem like we...