Yianni's Chatham House — Restaurant in Town of Ghent

Horrible. We called ahead of time inquiring about food allergies because many in the family have them. We were told they can accommodate anything. We make a reservation for 10 for a holiday dinner. We were given a 3 yr old menu that advertises the place as a sushi bar. They are not a sushi bar. We were told gluten free items were marked as such. Open the menu, no GF marks. No gluten free items. No GF bread or pasta. Waitress knew absolutely nothing about the menu or food items or food allergies. We asked to speak to the chef. We are told he is too busy. We wait over an hour for her to come back. She hasn’t taken our order, and the kids are getting fussy and we STILL do not have enough information to order. I pulled the waitress and said “Look we made reservations here for Easter because you said you can accommodate us, but you cannot. Had we known, we would have gone elsewhere. We have kids with allergies. Do you want sick children at your restaurant? Because that’s what is going to happen.” She then tells us the whole menu is GF which is a horrible thing to say because you can seriously injure someone. I ran down every item on the menu and pointed out why what she just said was not only untrue but dangerous. She finally brings the chef out. He acts disinterested and rude. And is just trying to get away from us. Keep in mind the restaurant is not busy. He basically tells me that in order to make things gluten free, he just removes ingredients from the dish while still charging full price. At this point the whole family is hungry and our order has not been taken after 1.5 hrs. We order salads instead of entrees and the kids get a steak and a burger with no bun that also came with no lettuce or tomato. Steak was burnt BLACK and inedible. It was hard and the burger was not tasty. We paid several hundred dollars for this experience and it really put a damper on our holiday. Terrible, horrible, wretched, dangerous, and I will never go back. We made reservations weeks ahead of time and we told they could accommodate our allergies. They lied to us to get business and then endangered us by not taking our food allergies seriously and telling us there were no allergens in the dishes we inquired about. Overpriced. FOOD...

Went to Easter “buffet,” spent 40 bucks per head and was sent upstairs to the back corner. We made reservations in advance, only to eat on what looked like a card table with clear plastic cups as our setting. Service was awful, they should be embarrassed. We waited 20 minutes to order drinks that didn’t arrive to our table until after we finished our first plate. There was a long line to the buffet only to find there was little food to pick from. We slowly went through a line of empty trays. Of what was left, was either cold or was store bought (desserts). A little girl at the table behind us complained of only eating watermelon and sausage, not because she was picky, but because it was all that was left. The second trip down was unsuccessful due to a long line forming to obtain plates. We then asked for the check, waited another 20 minutes and ended up just paying at the bar. We left angry with not even an apology. Very trashy place that charges for “upscale” dining.

Edit in response to the owner:

Stop telling us that you would have accommodated us, when you couldn’t! We watched another table asked to be accommodated and the response from the service was that there were NO open tables downstairs and they had to sit at the bar. How would you expect an 80 yr old woman with us to sit at the bar? The point is, which you stated, you overbooked. You were greedy, plain and simple. You didn’t have to take on the extra reservations and we paid for your mistake. There are plenty of other restaurants in the area that are open, we CHOSE to go to Yiannis because on the other occasions in the PAST it was a great experience. We paid over $240 for your response to us is to be considerate?? Why do I need to lower the value of my hard earned money to compensate for your restaurant’s poor quality service and food? Nah, at least some of us will go elsewhere to a restaurant who actually wants to keep their name. Good luck with your future business, with your responses to us and your other customers, you will...

Stopped There for dinner with my fiancé last night without reservations hostess Saif she was going to try to “put it somewhere”.. Sat down inside And inside was around a quarter capacity or less looking at all the empty tables outside was around half capacity looking of all the empty tables. I don’t know if there was a floor manager but I saw no one the circulated and asked if everything was good… the service was ridiculously slow Which is too bad because the food was very good except my Order in which I had selected rice but received mashed potatoes. There was no need to get that corrected because I want to get home at some time that night. The table across from us had no water or drinks for a half hour the table next to us sat down 15 minutes ahead of us and was served their food and no drinks.. The waitress never asked us if we wanted something else or something extra except for dessert and offered no explanation for slow service on with the bartender had told me when I walked up for a second drink that they were understaffed that night and we’re surprised it was that busy which sounds ridiculous to me because it’s a Saturday night …whoever the owner is and who’s ever going to respond to this but They need to get their act together because you are going to get a reputation of extremely slow service.. If nobody believes this statement you can check your cameras and see how long it took for people to get served once they sat down.. very unprofessional … We will not...