Dunkin' — Restaurant in Town of Greenwich

Used to be good. Nobody understands how a latte is made. I come DAILY. They lady (shelby) cannot.makenq simple latte. Everytime she makesnthem, horrible. She remade it 2x the first day. Finally, I gave up. Got money back. The 2nd day, same thing. I didn't bother. I went to rock location and had Gabriella make my drink (guess what... it tastes as it should and they don't know my order).

I said 7 pumps caramel and they give 4. They don't listen. They don't know what they are doing. It tastes like milk. They don't seem to care.

I'll drive to rock road to have them remake. Calling main office. They keep doing this.

It's apparent the new workers have made reviews change, to 1 star. This place used to be the best. I noticed 5 star going to 1 star. I'd rethink training them again and or/new employees. It didn't used to be this awful.

Edit: hunter made it 2ndays ago. It was excellent. Today, it was Shelby again. And once again, my latte tastes like caramel milk with NO cofee/espresso.

I'm waiting for another GM to calk me to report her AGAIN. I DONT understand why someone can't make a...

So it was the last day for some of my colleagues at work, I thought it would be nice to get them some donuts and drinks. I pre-order way ahead of time in the morning. I got there about 30 minutes after I ordered, I go to walk-in to pick it up And a woman comes out and says that they just locked the doors. This is about 8:15 in the morning.The line through the drive-through wasn’t moving at all. I get in line anyway and decide while I’m waiting to call Dunkin’ Donuts for my refund. Which I am supposed to get in 18 days,and then I left the line but I am now at least 20 minutes late getting to work. And no donuts or drinks for anybody. Worst customer service ever complete waste of my time. Even if under staff, they should at least let people come in to pick up their existing order. This is the exact reason why robots are going to take...

people were told they weren’t taking orders because their manager went on break. line around the building, indoor line almost out the door and only two girls on the floor. they were doing their best with the recourses they had. it took 25 minutes for the food in my mobile ahead order, and the food wasn’t warm so we think it was sitting for a while before they put the bag up. waited another 7 minutes on the drinks. ordered maple bacon got regular. if they’re out of it we weren’t made aware or maybe it was just a mistake. props to those two girls! if they’re reading this, you’re both doing great. upper management should restrict to only drive thru or only in store orders in times like this. waiting 30 minutes for two drinks and refusing to take in store orders should not be happening especially at a chain...