Lucia's On The Lake — Restaurant in Town of Hamburg

Tried this restaurant about 5 years ago and it was terrible, the chicken was rubbery, there was just nothing about anything we had that was better than mediocre. Although the dessert we had was good. We decided to give it another try after someone was raving about the short ribs. We had to get a reservation months in advance. I was expecting the food to be much better since it's always so busy. I'll start with the positives, service was good, food came out fairly quickly, they serve pretty good bread with both butter and olive oil dip, and all of that was really good. The french fries are fresh cut and those were also good, although the garlic and gorgonzola dipping sauces were quite bland. The key lime pie was fantastic although it was a pretty small piece for $12, extremely overpriced! Everything on the menu is overpriced. They had a sweet potato maple bourbon bisque that was really great, creamy texture and great flavor. My friend got the pork belly but was unimpressed. I was so excited for the short ribs, the waiter said they had been braised all day and that it's a customer favorite. It was so disappointing, I went to cut into it with my fork expecting it to be tender and fall apart and it was so tough I had to use a knife to cut it, it was not tender. Flavor was mediocre. But the texture was extremely disappointing. The mashed potatoes were decent, nothing to write home about...as was the asparagus. Will definitely not be back, way overpriced for disappointing quality. If you want delicious, fork tender, fall off the bone, melt in your mouth, short rib... go to vault@237.

response to owner* - actually the waiter said maybe it was a "bad cut" or fatty- that WASNT the issue. they were not cooked properly to be tender. why would i wait around for you to cook them for another 30 minutes til they were tender? they shouldve been that way in the 1st place! as for bringing in water bottles- we arent interested in drinking tap water with carcinogenic chemicals...i review restaurants regularly and you are the only person that has ever said a word about it...so no, "most" restaurants do not have that policy. you say you "allowed" us, as if you think you have the right to control if people drink their own filtered water....

Lucia's on the Lake in Lake View is truly a gem in the Southtowns, offering an experience that goes beyond just dining. The standout feature of Lucia's is undoubtedly its location – the view of the water is unparalleled, providing a serene and picturesque backdrop to every meal. It's the perfect setting for a romantic dinner, a family gathering, or even a casual outing with friends.

The culinary offerings at Lucia's are exceptional. The menu boasts a variety of dishes that are always prepared to perfection, catering to diverse tastes and preferences. Whether you're in the mood for a succulent steak, perfectly cooked to your liking, or fresh seafood that captures the essence of the lake, Lucia's delivers with flair. Their pasta dishes are also a must-try, with each plate offering a burst of authentic Italian flavors.

Another highlight of Lucia's is its bar. The selection of drinks is impressive, ranging from classic cocktails to innovative creations by skilled bartenders. The wine list is thoughtfully curated, ensuring that there's a perfect pairing for every dish. The bar area itself is vibrant and inviting, making it an ideal spot for a pre-dinner drink or a leisurely nightcap.

What truly sets Lucia's apart, however, is its staff. The bartenders, servers, and front-of-house team are exceptional, providing service that is both professional and genuinely warm. They go above and beyond to ensure every guest feels welcomed and taken care of, adding a personal touch to the dining experience.

For those planning a visit, it's worth noting Lucia's hours. They are typically open for dinner, but it's best to check their website or call ahead for the most current hours and to make reservations, as the place can get quite busy, especially on weekends.

In terms of accessibility and parking, Lucia's offers ample space, and the restaurant is designed to accommodate guests comfortably. Whether you're there for a special occasion or just a casual meal, Lucia's on the Lake in Lake View is a place where every visit feels special. With its stunning views, exquisite food, top-notch bar, and outstanding staff, it's a dining experience that truly stands out in...

I hate to leave this review, but unfortunately I was severely disappointed by this renowned establishment. My partner and I dined here for his birthday dinner after miraculously scoring a table after they had a cancelation. We felt lucky to dine here after realizing how hard it is to get a table. Our experience was normal, the food was good, and our service was just fine. We spent humbly, which was a feat given their menu. Since our service was just fine- she was not very attentive, took awhile to check on us and take our payment, plus we heard another server behind us literally offer his personal phone number to another table and said to text him any time they want a table??- we tipped our server 16%. Imagine my surprise when the next day I have a charge with a 198% tip on my card! They were closed for business the next 2 days and I finally got ahold of the manager, Jill, an hour before opening on that next business day. I explained the situation, she agreed it was an absurd mess up, said she’d look into it and took my details- called me back later explaining that she spoke to our server who said she input the tip amount accidentally and switched the amount on our check with a larger table’s check. Wow! What an accident! She took my card number and said she’d be refunding my card the overcharged amount, and keeping the 16% tip in the original charge. I received no offer for a full refund, no offer for a gift certificate, no apology, not even a free dessert if we dined with them again (which we never will). She said to expect it in a few days- a few days came and went and I never got the charge back. My credit card gave me an adjustment for less than what I was supposed to be receiving back from Lucia’s. I understand this is a fine dining restaurant and the dollar amounts we’re discussing here are probably chump change for the usual patrons of Lucia’s, but this was a special occasion that again, we felt HONORED to be able to spend at Lucia’s- and we were severely disappointed and borderline punished for being normal people who dined there. I would not recommend this place to anyone, ever. The servers...