Tim Hortons — Restaurant in Town of Hamburg

Went to drive thru and within 4days they were out of cinnamon raisin bagels before 2pm twice. I questioned why this is so since bagels are pre made. Her excuse was that they were busy and low on staff. Second time the associate said she told me the reason they were out before and didn’t want to argue. News flash. Solve the problem. Make more or do two things at one time. Take a moment and bake more. Customers come to restaurant to get what they want. Why bother to come here when they don’t have what you order. I solved the problem. I went to the other Tim Horton’s down the street to get what I ordered and plan to NEVER go back to this location and hope the owner can solve this issue soon.

Today I went thru the drive thru to order two drinks figuring that they wouldn’t be out of drinks . I was told that I was banned from this location because of how I treated the associate I spoke about above. I guess this is punishment for being frustrated about the situation above. Owner be aware to explain GOOD customer service and that people come to order from your menu and not hear excuses. Don’t worry I am banning that location myself and I truly hope that the owner takes care of straitening out...

Very bad service, stopped to get chilli an all they had was chicken noodle soup. So I got chicken noodle an they forgot my bread, an the soup was luke warm, also got a panini an they forgot the chipotle....an to make it worse they weren't even busy....never stopping g at that location again....an I will tell everyone about my experience...I will not forget this...

Wanted to give a shout out to the employees at this location, I went to a different location and received the wrong coffee order and didn’t realize it till I was on my way to work… so I pulled into this one , explained that I can’t have regular coffee only decaf due to a health condition and they happily replaced my coffee no questions! Thank...