Mighty Taco — Restaurant in Town of Hamburg

The Mighty Taco is not a befitting name. The only thing Mighty about this establishment is how Mighty BAD everything is. Quality (F) - Food was inconsistent at best. We ordered a soft taco and a hard taco of their pulled pork type meat with coleslaw. The hard tacos had more than double the coleslaw, the soft barely had a taste. The bowl of rice and meat was excessively spicy to the point where family couldn't eat it. I ordered medium sauce on one of my tacos and it was definitely not medium. I watched as they were making two of the hard tacos and them breaking the taco but still passing it down the line for toppings and giving it to us.

They failed to deliver all of the items orderd and gave me a hard time when I had no clue what was missing. We had never ate their and just simply counted the number of items handed to us versus the number ordered.

Customer Service (F) - They were rude to us when they created the issue and we asked for them to correct it. An obnoxious customer was at the counter yelling across the place to an acquaintance and used vulgar sexual language when their were families in there seated and they failed to act. A drunk 2 customer came in about an order mixup and asked them to replace the burrito or taco because it was supposed to be plain or no sauce and they argued with them about it back and forth that they screwed up ordering it while we were waiting for help at the counter and causing a scene in the business by not just replacing it and sending them on their way.

Bathrooms (F) absolutely gross. Toilets looked plugged and completely disgusting. No place in bathroom to throw out paper towels.

AVOID This...

Disappointed in the customer service today

I’ve been ordering from this location for over 10 years and always get the same thing — a Three Cheese Beef Burrito with no salsa. Today, my order was made incorrectly and came as a burrito with no sour cream instead. The receipt even showed “no sour cream,” which wasn’t what I said.

When I went back up to the counter to politely let the staff know, Connie immediately told me that I said “no sour cream,” which wasn’t the case. I tried to calmly clarify that I asked for no salsa. She then went over to a coworker and started complaining about the situation — loud enough for me to hear while I was still standing there waiting. That really could have waited until I walked away.

Her coworker kindly helped clarify my order, and Connie remade it. When she handed it back to me, I said “thank you,” but instead of responding, she just dropped the burrito into my hand and turned away. It was really disappointing and felt unnecessarily rude, not sure why it couldn’t be handed to me instead of dropped to me from mid air.

I understand everyone has bad days, and I even told her I hoped she had a good day before I left, but the interaction left a very poor impression. I’ve always loved this place and have been a loyal customer for years, but the lack of professionalism and customer care today was...

I love mighty taco and always have since I was younger. This mighty taco ALWAYS gets out orders wrong. Well tonight we went there and we were treated terribly after explaining our order was wrong and the woman working was very rude and kept rolling her eyes at us. The customer service definitely needs to be better. Never have I been treated so poorly because I just wanted my order to be fixed... Never again will I go back...

Had to edit my review....... We went and ordered simple items off the menu and they got it wrong and then when I got them back after being ready made they totally messed up more, I wanted Nachos with extra ground beef, extra nacho Cheese and Sour Cream nothing else.... I got chips with little beef little cheese and barely any sour cream..... Mind you when we were there it wasn't busy but we assumed our order was right cause we had them fix it I come home and open my food one it wasn't even closed the nacho box was wide open spilled and then it was wrong again how hard is it to read a screen and do it right.... Mind you its not even busy when we ordered some no excuse..... I wish it would let me post the picture of my food cause its bad but it...