McDonald's — Restaurant in Town of Hartwick

I came to the McDonalds A little bit after 12:45pm. I was going to Feed my Baby. And the drive thru was packed so I'd figure I'd go in. There was only a couple standing in front of me. There was also a lady that was on an iPad walking around asking people if anyone needed a help or anything. The counter person got through the couple fast. Then it was my turn. Then the Lady behind me. I grabbed my Table tent and found a table that looked appealing to me. Put the baby down and waited for my food. I waited a Total of 16 minutes for it to be brought out. The food was made okay. But it was packaged near perfect. A little Messy, which if you like a slightly messy burger-you would have enjoyed it. (It was an Enjoyable mess though) I did, even though it was slightly cooled after I asked for it dropped fresh/Cook-to-order.

I understand that the girl on the counter was new. So instead of saying something, about anything, I decided to just say thank you. I worked at McDonald's once so I know how it is, and in food service customers can be so Mean!

When I realized I needed ketchup, I got up, and started walking towards the ketchup/drink bar, when the lady that was standing behind me grumbled, "Well There Goes My Lunch Break, Unbelievable." I replied back to her and said "She's definitely new and just trying her Best, I was trying to be patient, when I realized that." The Lady then replied, "I was trying to be patient too. But 15-20 minutes for A Chicken Sandwich?!"

At that point I didn't say anything. Yes, I understand that this person was in a hurry. And it IS "Fast Food"; but at least she showed up to work to take her order. And At Least she's Working. Maybe the Grill People Took Too Long? Or it's only her second day. I could see if I was in a hurry, how I might be a little upset. In fact, it has before around the "lunch time rush."

My Recommendations: Try to Go after the "Lunch Rush" Some days they have it together, and some days they don't. (Just like you and me) If you do decide to go in at Lunch, and they are short staffed, it's probably better to Try ordering on a Kiosk. Because then they CAN'T Ignore it, and someone should already be there-bagging drive Thru Orders.

Pros: *Enough Clean Tables so I could Choose *Everything was Stocked up at the Ketchup and Drink Bar. *Order Accuracy *Kindness and Promptness from Staff at Front Counter and Managers

Cons: *Food was a little colder. *Took over 15-20...

If I could give it zero stars I would. We are not locals, we stopped on our way by. Went inside, stood at the counter to order waited 20 minutes. Finally ordered and swiped my card and the girl walked away. Waited another 20 minutes for her to come back to press a button on her end for my card to go through and give me a receipt. She then threw the receipt at me. Then she turned around an put a sign on the door and said closed because they won't give us staff. They lady waiting behind me was furious and left. As we are waiting for our food the girl with the arm in a sling was running drive though. I heard her on her come tell a customer to "you need to wait a damn min. The women on the other end said ok thank you very pleasant. The worker then said your not welcome. Then she turned around and said to another worker. Ooops i forget to put thise peoples cookies in their bag, oh well free cookies for me now. And was joking about it. Finally received our food, but no drinks. I asked for them and the girl threw them at me. I didn't say anything as much as I wanted to, we just walked out and was going to eat in our car because I didn't want to be in the lobby with the rude staff. Got to the car. Half our meal was missing, and the quarter pounders we did get were completely raw. We couldn't eat them at all. And to get back in line behind 13 cars and wait another hour and deal with the rudeness, I decided to call corporate instead. She apologized and said the district manager would be calling me today. Nope no...

Very important note! Food here is 10-30% more expensive than it is at other McDonald's nearby! Look at the app. No excuse.

Do not go here. Impossibly slow.

17 minutes for a mcflurry. 7pm. Come on.

They turn off ordering in the app early to force you to go stand around inside, then don't serve anyone for 10-25 minutes.

I met someone who said they'd been waiting 20 minutes for a cheeseburger meal.

Menu screens are turned off "because they're on a timer"

Seriously. Just do not come here. Management is actively terrible.

Poor workers doing their best.

I honestly hope they close down, what I poor performance.

Old review below to show it hasn't changed. I'm writing this while waiting, so far, 27 minutes for a single meal...

Slowest possible McDonald's. This is not fast food, do not stop here if you need a quick snack or meal.

Inside waits are just as long as drive thru.

Not sure what's going on here, several food options not available either... seems to be plenty of staff, but the waits are pointlessly long.

I've been here during peak season, random weekdays, weekends, no matter what time I come here it seems like it's the busiest place in the world with only a few other people waiting just as long for food.

Food prep is good, as standard, but the waits...