Fortune Wheel — Restaurant in Town of Hempstead

This has been by far the worst experience I have had on Long Island. I am a very patient and reasonable person, but I will not support a business that does not care about their customers. I went in at 10:30am to take out dim sum. Most items were ready and some items were not going to be ready for another half hour, which was fine with me. I return at 11am and the food was not ready. No problem, I’ll wait for another 10 mins. Also, someone calls in for a take out too. I wait for another 20 mins and by now I have waited 50 mins. Dim sum should not take this long. I ask if I could cancel the items that are not ready and just pay for the items that are. The lady says my order was not ready at all and asked if wanted to cancel the order? Implying I cancel the entire order. I repeated myself and she did not get me. Also, the other person that ordered way later had their order all ready by now. At this point, I canceled the entire order and left. They have so many customers, they don’t care. They should’ve told me the food was not ready instead of having me wait almost an hour. Do I expect top notch customer service? No, but they should learn a thing about being considerate and not ignoring customers. I guess when business is doing well, losing a customers doesn’t matter that much because they’ll always have other customers supporting the business. It sucks and it saddens me. I’m sure the food is good, but don’t expect the...

I have never been so disappointed in a restaurant in my life! Let me start by saying that my wife and I have been long time patrons of this "establishment" but after tonight NEVER WILL WE STEP FOOT IN THIS SHADY EXCUSE OF A BUSINESS AGAIN! We went tonight with a party of 10. We ordered 11 items and they only brought us 9 of the things we ordered and some chicken dish that no one ordered and looked like it had some sort of sauce with brains in it, that a female waiter said was "chicken and noodles". We were missing our pork pan fried noodles and one of the two orders of dumplings. When they brought the check the two missing items were on it. Which we could only deduce by counting the items as the only part of the bill that was not in Chinese were the prices. When we asked for the missing food to be taken off the bill, the staff actually claimed that what we were already told was chicken noodles was the pork. None of us are idiots, and we all know what pork taste like and what chicken tastes like and that my friends, was chicken. And although they had no argument against the dumplings they wouldn't take that off the bill either. They are a bunch of shady people and I don't like...

Wonderful Chinese restaurant serving authentic Chinese food. It is next to BJs and there is a huge parking lot so no difficulty finding a spot. Great for long Islanders as they don't have to go into Flushing and fight the congestion. Staffs speak English and Chinese so language will not be a barrier for the non-Asian speaking. Menus are also in both Chinese and English. They have set courses, depending on the size of your party, in the front of the menu for those who want a price fix menu and don't want to order a la cart.

Update The most recent visit was someone else cooking and the food was not good. Sweet and sour chicken was dry and overcooked. The seafood casserole and razor clam dish was chewy. The taro and pork rib casserole was just ok but not amazing like previous visit. We talked to the waiter and the previous cook did not leave but they rotate to see who is available to make the dishes. It was just a missed experience and we will probably still come back. They need to work better on consistency so each visit is not a...