Ralph's Famous Italian Ices — Restaurant in Town of Hempstead

I wish I could give a better review because the ices/ice creams are always good however the attitude these teenage girls have is just absolutely unacceptable. I walked in today with two friends and the 3 girls behind the counter literally just stared at us, silently, until we said hello to them. I mean .. if I didn't have any manager walking around to watch my conduct and how I associated customers - I still don't think I would act as rudely as they did. Beyond that, we asked to taste about two flavors each- they rolled their eyes and overall just seemed so annoyed we were even asking. Lastly, they repeatedly asked - after each one of us ordered if we were done. So so so rude. I really think it would help for a manager to step in and remind them they're not in the high school cafeteria. This is the most convenient location based on where I live and I have been coming here since I was a kid, however; considering going over to the Uniondale location instead because at least the teenagers there know how to act.

This is not a reflection on the owner or the shop itself, but the people you employee are the face of your business and how they conduct themselves with customers is all the...

It’s a great place for ice cream and shakes but it killed me that none of the girls will change gloves they will take the money, open the register and take 2 cups with one hand and finger inside the cups to hold and will sirve the ice cream. I had to tell her that I will pay for 2 more shakes but please to change her gloves before to make the 3rd and the 4th. And I had to through 2 away. Specially with COVID now more than ever we should be a little bit more careful. I think what they need is an older person or manager that take care...

Customer service was fine and the ice cream would’ve been fine. But there was bugs EVERYWHERE (floors, windows, cases)when me and my spouse entered. They were crawling on my leg and on another person getting an ice when we entered. Not sure what happened. I’m sure a kid spilled ice cream or whatever. But it’s food service, shut down for a bit and clean or call an exterminator. Came here a lot over the years. Won’t be back for a long time or...