Sopranos Deli & Bagel — Restaurant in Town of Hempstead

This place used to be one of our favorite lunch places. You can order ahead and the food was always ready and delicious. Unfortunately the service has progressively gone down hill and we will not be returning. They are constantly out of specific ingredients and they will just substitute others without telling you. The last 5 times we ordered, something was wrong with the order. They forget to add an ingredient that is listed on their menu or they gave us the wrong item. Whenever we mentioned issues to the deli clerk, we have been met with indifference and a "ok whatever" attitude. When we are ordering for 2-5 people 3xs a week... I would expect better service to keep those customers. It's a real shame since the food is usually fresh and very good and their prices are decent for...

I walked in the deli and I said Hey can I get a sandwich, The girl pointed at the premade sandwiches she had on the counter and said these are the sandwiches we have. I then asked her if she could make me a fresh sandwich, she looked very annoyed. When I got home to eat my sandwich it was on stale bread that was hard as a rock, Either it was deliberately done or they're using stale bread to serve the customers which is also not right. Nowadays it's hard to go into a restaurant or a deli and get good customer service because most people behind the counter are so miserable they can't be nice people. I'll stick with...

I've been frequenting Sopranos for years now and they were my go to deli, even though I live a few towns over because it was worth it.

That all changed once management changed. The quality of the food, the service and even look and feel of the place has all gone downhill.

Today I ordered a sandwich over the phone but what I received beared no resemblance to a simple turkey sandwich. It's not the first time this happened but unfortunately, it's the last....