Henrietta Hots — Restaurant in Town of Henrietta

The only reason I am giving one star is because their plates are good. I just called and whoever I spoke with was extremely rude. I didnt even get a chance to ask anything else before she hung up on me. I ate here about 8 months ago and they sold me a steak sub. The steak was way undercooked. I went to the counter and let her know. She got nasty to me about it and huffed and puffed about making me another one. It took about 20 minutes for another one. The last time I ate here which was months ago they sold me a sub that had moldy bread. When I called to let them know they got extremely rude and defensive with me. I refused to try them again until tonight. I called (I work overnights its 1:30 am) I wanted to order over the phone because I am on limited time. She said we dont take phone orders after 12. Then I said okay. That was not the reason I am upset though. Just as I was about to ask something she hung up on me. That and her tone is what made me upset. Screw this place. I will never eat here again. She had such an attitude with me I am amazed this place has any customers left speaking to people that way. I also seen in Google reviews that speaking and acting that way towards customers is a regular thing for them. Unbelievable. Very upset and dissatisfied. Would not and will not...

Five stars for flavor on what I was able eat. 0 Stars customer service. My friend went in and ordered food because phone lines going to voice mail. Which is strange because she sat and waited for my food and said that the phone did not ring the entire time she was there which is unlikely for 12 pm which they weren’t even busy inside anyways… For what seems like not a big deal to some she asked for no onion on one of the plates , and it was absolutely covered . I realize people make mistakes - it’s whatever but it would be nice to have it remade or corrected.. but alas phones still go right to voicemail. So no way to have it corrected . It would be nice to have a refund or something . I know people will say pick off the onion but it’s not exactly something you can pick off and not still taste it. When someone is paying for a service it should be corrected in some form. I wanted to give them the benefit of the doubt and talk to someone and try to straighten something out before writing a review but they don’t have a method of contact 🤷🏻‍♀️ Phones go right...

Summary - 4 years ago i gave them a 5 star. Now they get a 1. Closed at random. Dirty kitchen, poor food quality.

Working in the area for 15 years, I've had plates from just about everyplace in henrietta. H-Hots was the place to go from 2005 to 2014. When they remodeled and grew everyone was excited!

In the last two years this place lost its passion. Workers operate uncleanly, without gloves, and unprofessionally, smoking cigarettes at the back door so the air vents suck the smoke back in the building. The food has gone sloppy and unflavored, their meat sauce used to be clean and spicy. Now it is clear they get cheap 70/30 beef and it is drenched in liquid fat, which soaks into the fries and makes them unpalatable.

They have also decided to close whenever they want. The last three times i have drove by were Friday@Noon, Monday@8:30, and Sunday@9:30. All three times they were closed when the door said they should be open. Sadly there is not a great Plate place near RIT or UofR anymore because I no longer...