Tony Pepperoni — Restaurant in Town of Henrietta

Updated on Dec 17, 2022

Four years ago, I wrote: Best pizza I’ve had, and even the gluten free pizza is amazing!

The photo shown is from that time. We had been long time customers of over 14 years, and it became more frequent as we had more children, with frequent weekend orders, and celebration occasions of 4+ sheets at a time.

The ownership seemingly changed some time just before COVID if I recall correctly, and shortly after, apparently due to understandable supply issues, both the pepperoni and cheese greatly changed to a significantly lesser quality.

We were informed it was temporary, so we continued ordering periodically, in hopes of them being able to source the original ingredients in the near future.

On multiple occasions, we were informed it was back to normal, but we quickly realized it most certainly was not. We traditionally have ordered extra cheese and pepperoni, and as you can see in the original photo, the cheese was full-fat with a proper melt so it was full of flavor and would stretch. They also used to put on extra cheese when you paid for it.

Now, on many occasions, with tonight being our final, their cheese is akin to a cheap bagged cheese that uses starch to prevent caking, and is low fat content and low moisture. The cheese does not melt together properly and instead of it stretching, it makes a clean break. The closest comparison is a budget frozen pizza, lower quality than Aldi.

I would have continued giving them time, but what changed tonight is they told my wife once again it was back to normal, and when we again saw it was not, I called back and spoke with the manager, only to be informed that it’s the same they’ve always sold… and that he had worked there for 4 years. I assure you, it is far from how Tony’s pizza used to be, so either the manufacturer made a significant change, the distributor changed vendors, or Tony’s is sourcing from elsewhere.

Tony’s also has charged us for extra cheese and extra pepperoni, as we’ve requested all these years, but on all our recent orders they have failed to actually put it on the pizza, even though they charged us for it.

Tonight was our farewell to Tony Pepperoni, and miss the original owner(s),

Hopefully a better pizza shop opens in Henrietta. Until then, I’ll drive to the Bushnell’s Basin Pontillo’s…. Which is quite unlike any other Pontillo’s I’ve...

On Friday night, August 27, my wife, daughter and I arrived at a hotel in the Rochester area after moving furniture and driving all day. It was a layover en route to Pittsburgh. Exhausted and hungry, we looked on our phones for food that would satisfy our hunger. Tony Pepperoni’s popped up and we liked their extensive menu. Of course, we figured, if we placed an order, it was going to show up late, cold, and incorrect as so many have during our “road trips” in other cities over the years. NOT WITH THIS PLACE! The gentleman that took over order over the phone clarified (twice) all the details of the order and told me it should be delivered in approximately one hour. 50 minutes later, another gentleman showed up at our hotel room door with piping hot, delicious food, exactly the way we asked for it with paper plates and plastic utensils (since we were in a hotel room). Yes, there food is excellent, but it’s their attitude, detail and service that puts them in a completely different league. I don’t know how frequently I’ll get to the Rochester area, but if I’m ever there again, Tony Pepperoni is my go to place. They...

I ordered a rather large lunch for our office around the corner the morning of I call to ask for the delivery 15 minutes earlier, I'm told there is no order for me! Oh great! Hmmm...why did I give you my phone number??? The owner then gets on the phone telling me that the reason there is no order for me is that I tried to use two coupons and they did not put the order through!!!! Hmmmm.....why didn't anyone mention this when they took my credit card number for payment and Hmmmmm....let's see, why did I give you my phone number???? Well, Mr. Owner says to me, we offer corporate 10% off of their order the coupons are for people trying to feed their families!!! Oh wait, is that discrimination?? Telling me that some can use a coupon and others cannot! And again...Hmmm....why did you take my phone number again???? We do a massive amount of business with you and you have the nerve!!! Not anymore your pizza is NOT that good!!! There are others that are much better and guess what???? They honored your price on the...