New China — Restaurant in Town of Henrietta

RIPPED ME OFF! WARNING—SCAM! I’ve been to this restaurant a couple times just because it was convenient. And, there were some decent reviews online, so I figured why not. And, it wasn’t bad—standard Chinese takeout food, not the best, not bad. Well, today they ripped me off. I ordered two lunch specials, which were supposed to be $5.95 each according to what I see online, and I was charged $20. What the hell? (And, they were the same lunch portions I had received before. So, it’s not like they gave me dinners instead.). I was in a hurry and wasn’t even really thinking about it or I would have noticed that I was paying more than before and would have questioned it.

But, when I finally got home and got to my food, suddenly I thought to myself, “wait a minute, did I just get charged $20 for lunch?” And, the more I thought about it, the shadier the whole situation seemed. The second I walked in, a woman standing at the counter with my bag of food just blurted out, “Twenty dollars!” I said, “Twenty even?” and she replied, “Yes” grabbed my money, handed me the bag and disappeared in the back. I also remember that there were no takeout menus anywhere, which is odd for a Chinese takeout place, plus there were always several piles of them when I’d been there before. Did they hide the menus so you can’t see the prices? Then, I’m thinking, like, was I the only customer that day that she knew that food was mine? Did she double the price because they’re getting desperate?

Whatever the case, of course I will never go back there. If business hasn’t been good, that’s too bad. I don’t like to see small businesses suffer. But, there’s no excuse for blatantly ripping off a customer. If you decide to patronize this restaurant, make sure you see a printed menu and that your bill adds...

I am copying my review from the adjoining Sunny Thai review page to here because I initially couldn't find New China on Google, but it does deserve this review:

I normally don't write reviews unless as place was horrible, but the two times I've had take out from New China (the other half of Sunny Thai) it's been great. You can tell there so much more quality and care with the ingredients and how it's prepared. E.g. you can tell the sweet and sour chicken is actual cut up pieces of chicken, not chicken-like goop that they use in McChickenNuggets. The beef in the Bee lo Mein is great and it was the best presented Moo Goo Gai Pan I've seen. I'm glad I've moved into the area, this is my new number one Chinese...

I ordered weekly until I found myself in an argument with a female employee over a 10% coupon I knew I had ( albeit somewhere in my home) .She called me imediately after placing my order to tell me there's no way I had a coupon for 10%. That they had 15% coupons not 10 Because I didn't have mine in hand while I placed my order, she was charging full price. I'm astounded at the preference to lose business and loyal customer over a simple one time coupon. As convenient as it may be, this interaction with such a lousy employee has lost them a very loyal long time customer. Im still shocked at the " customer service" I received! Never...