Wendy's — Restaurant in Town of Horseheads

We wanted to use our Wendy's app. Just like with any other fast food app it asks to use it restaurant or mobile We chose restaurant. The app gave us difficulty it kept reverting away and not giving us a code. The staff couldn't figure it out and I had to ask for time being a best sense and food getting cold could you please have a manager come to the window. Oddly the staff member tried to explain taking more time to the manager on call what I don't know cuz she didn't know. The manager didn't even try to solve the problem acted irritated and said this is a Wendy's corp app And basically not our problem to understand!!! I'll just give you the $3 off. Well at this point you wish you didn't go I'm a GM myself and try to handle things in a manner where the customer feels good about their purchase and eating their food!! Got driving down the road and didn't even get our drinks? Why Is there always controversy? Why does it have to be so hard? Food was pretty good fries were a little salty other than that I'd love to give and you all the stars but we really need to work together as a team Life is hard enough then to have to deal with attitudes at a fast food window thank you for the...

First time here, so this is based on my first and only impression. I'll definitely come back. Staff friendly enough, got my food quickly, and it was hot and fresh. Enjoyed my meal. What I REALLY liked, though, was the 'Florida room' dining area. This is off the side of the regular dining room and has a nice low ceiling, nice low accent lighting and a very cozy atmosphere complete with brick walls and comfortable booths. It's a very inviting place to eat. I hate how all the other chains are renovating to an 'ultra-modern' look that I call 'hospital cafeteria' style. I can't stand a bright, cold, sterile looking (but usually dirty) dining area and almost always take my food to go. When I saw this dining area at this Wendy's, I ordered my food for dine-in and enjoyed my dining experience, and as I pass through here every week to and from work, this will now be a regular stop for me. If management/franchisee reads this, please DO NOT CHANGE! Don't remodel into the typical cold sterile bright uninviting dining rooms that so many others have! Keep it like it is, and I'll be a regular. It's nice to have such a nice place to stop on my long...

Pulling up to the drive through at Wendy’s, the worker immediately looked like something was wrong (completely out of it, gazing off & at one point drooled on herself a little) everyone in the car noticed right away and we were all concerned she was going to have a heat stroke or something, she then continued to print out a receipt from an order that did not belong to us and held it in her hand for a long time before ripping the bottom half off and handing it to us through the window. We were all pretty confused and continued watching her as she was standing there in a gaze. (Still we had not received several items from our order and she was just in a trance) We asked her if she was okay and she was speaking unclearly and not comprehending what was happening at all, we asked three times now to speak to her manager who then came over and said “we are all really hot. She’s fine. Just a busy day”. Maybe that’s the case, but to the rest of us it seemed there was medically something wrong or she was Xanned out. The manager seemed irritated and unbothered. And the worker was completely clueless to what...