We were traveling and decided to stop at this restaurant for dinner; we’ve made previous visits and enjoyed good food and service before. This time was sadly not the case for either. Besides the quality in the food varying greatly between dishes, the service went from absent to unwelcoming. Upon arrival, we seated ourselves and were soon greeted by a waitress who placed a stack of menus on our table before walking away. She later returned with a pitcher of water and a stack of cups, which she set down without distributing. We were a party of six, but only one small basket of chips and a single serving of salsa were brought to the table. Confused about being charged for additional chips and salsa, we politely asked the waitress for clarification. From our table, we could clearly overhear the waitress and other staff members speaking negatively about us, which was both uncomfortable and unprofessional. When she returned with another basket of chips—this time only half full—she dropped it onto our table without a word. At the end of the meal, we were surprised to see a $30 gratuity automatically added to our bill, despite the poor service. We had to pour our own water and felt unwelcome from the beginning. We felt like a burden to the waitress but we were one of only two tables in the restaurant at the time. The overall experience left us feeling disrespected and...
Read moreThis place is a JOKE. This review is asking me if I dined in or got take out. Funny, because the owner REFUSED to offer take out. (My child cannot sit still at restaurants so waiter service was not an option.) And the worst part? My kid has food allergies and his options are limited, especially in the late evening when we walked in. We expressed this to the owner and he still refused to serve us one simple burrito to go for our child. The owner word for word said, "I can't make exceptions for you". An exception? This is literally my child's life we're talking about. The owner's complete DISREGARD for my child's well being is despicable. I have never been personally discarded by a food establishment, let alone the owner of said establishment. We were level headed and polite to the owner, so we are shocked that he showed no concern for our situation. The BBB will be...
Read moreThe best Mexican food ever!!! Definitely a MUST if you are in Hunter or Windham. The food is all-around delicious!!!!...the salsa is the most fresh I've ever had...Jalapeño poppers are unbelievable...The margaritas (especially frozen) are fantastic...Mexican food is my favorite cuisine (so I'm a bit of a critic) -- but Pancho Villa's hits the spot!!! The staff is all wonderful! Dylan, Olivia and Dylan (there are two Dylan's) are wonderful servers- each are very personable, on the ball, ensure everything is timely served, and never leaves you "needing" anything whatsoever. Their personalities are what contributes to their fantastic skill. Good servers are hard to come by these days, but the staff here goes above and beyond. Oscar at the bar is a FANTASTIC bartender who curates the most delicious drinks with high quality liquor. (Ask him for his infamous Tequila...
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