McDonald's — Restaurant in Town of Huntington

Like I often used to, I grabbed dinner here after work one day, and I put in a mobile order for a quarter pound hamburger. I do not like American Cheese whatsoever, and the quarter pound hamburger is a QPC without cheese (and it’s like $0.50 cheaper- check the website). Went through the drive thru, picked up my order, drove 5 minutes to my house, and I found that they had put cheese on my burger. So I drove back to the restaurant. (I’d say this is partly my fault for not checking before I pulled out of the restaurant- but not very much, because I do think the reasonable expectation is to... you know, receive what you ordered.)

The next part of this is why I’m writing a 1 star review. I went in, admittedly pretty annoyed (but still polite), and told them they messed up my order. Immediately, one of the guys behind the counter interjected and said, “You’re the one with the mobile order, right? We make the order the way you order it, so if it’s wrong that’s not on us.” I proceeded to show him what I ordered, explained to him how his damn menu works and that it was, indeed, on them. He shrugged and walked away. My food got remade, and I was sent off with a ‘be sure to check it to make sure it’s right’. No apology through any of this of course.

I’ve been working in customer service for nearly 6 years, and I work as hard as I can to be courteous to anyone I’m helping, along with anyone that helps me. I get that everyone has off days, but nothing about this experience was even close to acceptable.

I tried filling out the survey that they beg you to fill out, but I never received any kind of follow up or apology- so I’m just going to plaster this all over the internet because this location deserves no better at this point. This wasn’t exactly an isolated incident either, so I’ve decided that I’m not coming back to this location (at least not any time soon). I just go to Wendy’s because they actually give a damn there- do yourself a favor and...

This McDonalds will mess up your order EVERY SINGLE TIME. This is not an exaggeration. Every time I have gone to this place they have either messed up the entire order or messed up at least 1 or 2 items. Sometimes I go to this place only because its close to me but every time I do I regret it because every single time I have to go back in and tell them that they messed up my order and wait all over again. I know people make mistakes but I have never gone to a resturaunt that consistently messes up your order literally every single time I go there. This place sucks, nobody seems to know what they're doing and the parkinglot is always a crowded mess. Dont go here, its worth the extra gas and mileage to go to either another McDonalds or another fast food joint like Burger King or Taco Bell. I should note that this has been happening for years. Even when I was a kid and later a teenager I can remember getting home with the wrong food and my step father flipping out about tht and the fact that he had to drive all the way back to the resturaunt to get the right stuff. Its seriously ridiculous that this is still going on after all these years. Some of the employees are kind while others are either rude or hardly talk at all. No " Have a good day" or "Hi, how are you?" They say " Can I take your order?" and thats it. The rest of the transaction is silent then they give you the wrong food and just stare at you with a blank face saying nothing. The place looks nice, its in a nice area but the service is unbeleivably inconsistent and I doubt its getting better any time soon. Take my advice and dont bother going here unless you...

the food was as it usually is. And they did get my McDouble order correct. Which happens warily. I always ask for it without cheese and just catch up but I usually get cheese. And it's usually at the drive-up so I'm halfway home before I know that the order was wrong. That's not the point that Disturbed me so much today. When I went in the TV was turned to a spanish-language channel. There are two TVs and they will both turn to the same channel. I work outside and I was curious about the weather forecast. So I went up to the register and asked if one of the TVs could be changed to channel 12. I was told that they both had to be on the same station. Well I did not see any Spanish-speaking people in that area of the restaurant and halfway through my meal it was no one in that area except myself. I know the girl behind the register was asked by the manager if I was still there, because I saw her looking for me. But the channel was not changed anyway. I don't think it's fair that old TVs return to the same channel. I didn't want to make a big stink about it but I think that the manager should have replied to me since I asked about it and no one else seems to be watching it anyway. I frequent that McDonald's occasionally because I do gardening work up in Northport. But I will have second thoughts about it Since the manager could not seem to...