Aunt Chiladas Mexican Grill — Restaurant in Town of Huntington

I have never posted a bad review online in my life. Unfortunately, I feel it's my duty to warn everyone else. This past week, as my partner and I do almost every week, we ordered dinner at Aunt Chilada's Mexican Grill in Northport. One of the items ordered was a Tropical Wrap. Once we started eating, out falls this bug. Immediately, we called the restaurant to express our concerns and were faced with rude and accusatory remarks that they need us to bring in the food and the bug as we could have "made this up" to get our money back. Once we got to the restaurant we brought the food and the bug in a sealed bag which they took immediately to the back. We were told again that we must have planted the bug in the food because they don't have bugs and were accused again of just trying to get our money back. Then they claimed that there was no bug in the bag. I asked for the bag back repeatedly so I could show them and they refused to give me the bag back. I would like to note again, we order our from this restaurant frequently as it was one of our favorite take out spots. The staff was extremely rude to us the entire time. The restaurant hasn't apologized for this or done anything to rectify the situation, so I figured I'd take it upon myself to warn others. I understand bugs happen sometimes, but it's all in the way that this place handled it. This is a dangerous (and gross) situation that should have been handled much better by...

The food is good, the place is tiny and some customers I do not know why are always on edge at these kind of places. The self serve salsa station is great but so tiny and also the drink section could be improved, it's way too tight so warning at night expect a lot of clutter and impatient guest.

However that is not the restaurants problems, everytime my family and I go here and get take out or even eat here, there is literally always something wrong. I asked for a pinto bean burrito with no cheese and got loads of cheese, I'm not allergic just do not like cheese but imagine someone was allergic...? They rush make small orders also my burrito fell apart. The food is good but they always make mistakes, they also gave my sister the wrong taco, they gave her a steak taco instead of a chicken one, it's fine but it's just annoying to get the wrong thing...

Try on your own accord but honestly expect wrong orders, they are much better at off times or small crowds they always get it right, they definitely need a better manager to handle the stressful nights and organize much better because everyone I talked to has the same issues, if you really wanna try the place again food is good just try it at lunch and off peak...

Finally writing a review because I get food from this place at least 2-3 times a week and get super irritated by petty reviewers going "They say 10 minutes and I have to wait longer when they're obviously busy!"

Their food is delicious and at reasonable cost considering how hard they work and the subpar local competition. And if you think the prices are a little high, consider that their serving sizes carry a hefty weight.

I've never had a problem with their customer service. If I did, wouldn't be returning up to 3 times a week. Today is Wednesday, I've had lunch there since Monday. The employees have gotten to know me and vice versa, they are always friendly and courteous, even still when it comes to the "They say 10 minutes and I have to wait longer when they're obviously busy!" type folk.

I'll continue to enjoy their food/service, especially amid pandemic times when they've taken more precautions than I've seen any other public area take so far, to the point of changing their door handle so you don't have to rub your hand all over it. I especially rec their tacos....