Decided to check out Bill Gray's Taproom after our day at the nearby Seabreeze Amusement Park. The building looks nice inside and out. Seems to be mostly clean and well-kept. But the service we received was terrible. First we were told to sit anywhere. Most of the booths and tables were 4-tops, but we have a family of 5. One large round table was severely tipping (we could envision kids drinks spilling) so we moved to another section with larger tables, only to be told we can't sit in that section. Waitress nicely offered and assisted with pushing two 4-tops together. She was also very nice through the initial ordering process, despite insulting my beer choice. Once the food came out, we were missing just one side item. When I realized, I asked the waitress for it. She said she'd go check -- it was just an order of fries, so it should have been sitting in the kitchen, or at most, only taken 4-5 minutes if they forgot to make it. Well, we waited at least 20-25 minutes. After this point, we were basically invisible. Waitress never came back. Didn't ask how the food was, no updates on the missing fries, didn't ask if we needed more drinks (I would have ordered a 2nd beer if she had asked) or dessert. When we finally got her attention again, we just asked for the check, minus the fries we never received. When she came back, she just dropped it off, no apology or explanation. As for the food itself, kids and my wife seemed to be happy with their food. My burger was pretty good, but I think branding themselves as the "home of the world's greatest cheeseburger" is a stretch. The patty was thin and almost burnt, and when you order a burger, that's all you get -- just a burger. And even though we knew to order fries separately, it's not of any use when said fries are never produced. It's always disappointing to leave a restaurant hungry (especially before a 2-hour drive home), so Bill Gray's taproom gets one star from me, and it would be zero if that were an option. We were also going to order ice cream, but rather than risk waiting another indeterminate amount of time, we paid our dinner bill and left. So that's at least one beer and a family's worth of ice cream orders they lost simply due to poor service.