Pontillo's Pizzeria Hudson Ridge (Irondequoit) — Restaurant in Town of Irondequoit

Came in and asked for pizza recommendations as i am not from the state and have never tried Pontillos and the blonde guy at the register seemed like it was the first time he's ever been asked that.. had to wait for a guy in the back to chime in on popular pizza options.. we ordered no mushrooms on one of our pizzas and it's like they took that as a challenge to load it with as many mushroom as humanly possible.. we didn't bother making a fuss but probably won't return. 60$ for two large pizzas that were essentially glorified Lunchables.. as other reviews stated the crust is bland and a horrible texture, the dough and toppings are ok, and the sauce can't really be mentioned as there really wasn't much sauce on the pizza.. the place is decorated with kids and drawings and old looking signs, it's a cute spot but in the front they have one long table with 4 chairs, they could easily do 2 or 3 small tables to accommodate more groups as it was an awkward standing position in there. It's almost feels like being punished for trying a new pizza place... nothing worse than going out and spending money on...

I placed an order for buffalo chicken pizza. When I got home with my pizza, it was sweet chicken pizza. I called back just to politely let them know I ordered buffalo chicken pizza but got sweet chicken, just so they were aware they likely made a switch up. I was not angry or complaining. I did not ask for a refund, I did not expect to get another pizza, I simply wanted to politely let them know. The first person I talked to was very short with me then said she would go check. The second person barely even let me speak before telling me I was wrong and rudely and very angrily said he’ll make it again and it’s going to taste the same. The pizza did not have blue cheese on it (see attached photo). It was a sweet chicken pizza. I’ve had both kinds of pizza from there dozens of times. It was not buffalo chicken. The way they spoke to me was so extremely rude and disrespectful. I will never ever order pizza from this...

Love the pizza, had been coming here for years until I received a phone from the disgruntled pizza boy “Kolton Faber.” I used a reward and a coupon with my online order and Dick, I mean Kolton, felt it the need to call me and cancel my order for “taking advantage of coupons.” Kolton approached the conversation as if it stole his lunch money and gave him a swirly. I was just trying to save a few bucks! Aren’t we all?!? I told him that he doesn’t have to be vindictive prick about it- I understand that he has a passion for pizza! I think I hurt the nerd’s ego because he hung up on me. Needless to say there’s no need to speak to people the way he did- in customer service and in life in general. I can’t help but feel bad for the guy because clearly “telling me off” makes him feel good about himself....