BJ's Wholesale Club — Restaurant in Town of Islip

This BJs has by far the most unprofessional, incompetent group of staff i have ever seen in my entire life, while there customers service is also comically bad. I visited this store on mid june this year to demo a windows 8.1 PC, a slight upgrade over the last model i had purchased there. Upon approaching the demo unit to my dismay i discover its locked. Its not that big of a deal, as i am plenty aware some chains do not like to leave units unlocked for fear of tampering and potential security concerns. Unfortunately this was not some budget model, but was a higher end Toshiba laptop, not something your average customer would be willing to purchase without trying first. So I decided upon approaching a manager to try to get them to unlock the unit. Unfortunately your managerial waitstaff was extremely condescending, rude and demeaning to your "valued customers" who pay good money and expect a quality service in return. Not only was your manager unable to provide me with the password (she lost it), or even simply unlock the unit, due to there extreme level of incompetence, but they had the audacity to try to argue me, telling me this was not a demo unit, but was simply there for display purposes.Try pulling that crap with any other product in your store and watch your customers laugh at you while they walk out, there is a MAJOR reason you plug in your "display" TV's ect, simply put if you didn't demo them, nobody would purchase them. If you have ever worked in a similar position, as i have, even a day in your life, you would know that while this may technically be true, almost every single "display" unit in the store will be set up with some type of demo, as most of your customers are not willing to drop several hundred dollars on anything without at least trying it first.This is not unreasonable, this is the norm for any store of this type. S.O.P is to try to accommodate the customer the best you can if at all possible, not to argue with them. Your managers did not even make a single attempt to accommodate your customers, who could walk across the street into any best buy, costco ect. where they would be happy to go out of the way to accommodate there paying customers. I will never shop in this truly GARBAGE second rate store again, and i highly recommend you don't either. Take your money where they VALUE you as a customer, my personal recommendation would be to just go to costco, where there products are both cheaper AND come with MUCH better customer service. The single worst experience i have ever had in a retail outlet, whoever runs this store should be EMBARRASSED to be represented by...

Had the worst experience today with your cashier Jack. I approached the register and asked him if I had to clipped the coupons BJs advertised, he said yes. I started scanning the items on the app saving my coupons and he knowing this, proceeded to scan all my items in my cart. When I finished scanning my items and clipped my coupons, I showed him my app and asked him how my coupons and asked him how they are applied to my purchase. He stated you had to scan them before your purchase, I looked at him and said you heard me ask you about the coupons and you proceeded to scan my items? All he has to say was if you don't mind, you can scan your items, im just going to take the next customer. So he just ignored me and turned away. So I asked him so how do I get my coupons applied to my purchase ? He said you have to go to customer service. Again, I looked at him and told him you do not have the right customer service here and you are very rude. He looked at me and rolled his eyes and turned away from me and saw him look at my through the side ignoring me. I proceeded to hand him my card to pay and he said you pay there, so rude!! After I paid, he gave me my receipts and I said thank you and went to customer service. I spoke with Francis and explained to her the situation and she applied my coupons and said I would receive a credit. After reading the reviews of this location, I can see why the reviews are what they are 1 star. The staff needs training on how to respond appropriately to customers. This was my second time purchasing here so wasn't aware of the procedures, I definitely will not be returning here. Costco is my go to place and will always be! You definitely don't have to clip coupons to get a promotion, that's ridiculous!! I'll just let my membership expire. Do...

I was a employee at bj until 4/26. Craig donuhu stood on top of the stairs yelled I AM SURPRISED I HAVENT UNALIVED ANYONE IN THIS PLACE YET. He just got done yelling at a team member then he yelled it. I was in fear. Then he fires me 4 hrs later don't seem like coincidence to me. There saying I had my phone out answering a text yes I did. I was taking a text from my kids and husband to make sure they got were there going safely. I do that for a reason I already lost a 17 yr old in car accident so yes I answer my kids and husband texts. This was my sole job and I was good at it. Craig treat ppl like dirt. He told Michelle behind member services that do your job or I have bunch of application upstairs who would gladly take you job. What kind of store manager says those thing to there employees. A dangerous one. The battery cart that is behind member services we told management that is dangerous on 4/18 the cart fell on me. I didn't make a report cause I didn't want to loos3 my job but Carolina from hr was right there and few other ppl. Customer had to help me. Elda is telling me I only have 24 hours to report but you have 30 days Thank you I also want to add that i was told i should learn how to speak Spanish by elda the assistant store manager. Why should I have to learn another language at 53 yrs old this man craig donohue is very...