Sunset Grill — Restaurant in Town of Ithaca

My two collegues and I were visiting Ithaca for a memorial service and decided to have Sunday brunch at the Sunset Grill based on the reviews here. We put in our name, waited about 20 minutes and then were seated on the lovely (but quite chilly) deck. Within 10 minutes our waitress came over, brought us water and coffee and took our orders. We waited for the next 60 minutes and did not see our waitress. We got no coffee refills, no one stopped by to say sorry we're really busy, nothing. One of us went to the hostess station and told the hostess that we had been waiting for an hour and could someone please send our waitress over. Ten minutes later, still nothing. So we grabbed another waitress and her to please send over our waitress and/or the manager. Another 10 minutes and out comes the waitress with our food along with the manager. She set our plates down and asked if we were all set. We said, no, we didn't have any silverware or coffee. While one of my companions explained to the manager that we had been waiting for well over an hour without one word from our waitress, I realized that my food was ice cold and the eggs had a dark yellow dried crust over them. When I told the manager that my food was cold he said to us: Have you ever been here before? I said no, we're from out of town. He said well we're usually not like this. I said so? ?? We just want warm food in a timely manner. He then began to yell at one of my companions, really loud. We walked out of the resteraunt. Once in the parking lot, the waitress came running out after us wondering why we were leaving. It was just the worst expereince I have ever had in a resteraunt anywhere. Never once did with the waitress or the manager apologize, not for waiting so long, not for no coffee refills, not for cold food and not for yelling at us. Just terrible customer service. Never got to taste the food. Must be good because the place was...

Sunset Grill is an exceptional spot in Ithaca that combines delicious food, stunning views, and a laid-back, welcoming atmosphere. Located in a prime location with views of the surrounding landscape, this restaurant is the perfect place to unwind, enjoy a great meal, and watch the sunset—hence the name!

The menu at Sunset Grill offers a fantastic variety of dishes, with something to satisfy every palate. Their seafood specials are always fresh and flavorful, with the grilled salmon often being a crowd favorite. It’s perfectly seasoned and served with a side of roasted vegetables that complement the dish beautifully. For those who prefer meat, the steak and fries is a must-try—tender, juicy, and cooked to perfection. The pulled pork sandwich is another hit, offering a perfect balance of smoky, sweet, and savory flavors.

In addition to the fantastic food, the Sunset Grill offers a solid selection of craft beers, cocktails, and wines, making it an ideal spot for a leisurely drink as well. The house margarita is a standout—refreshing with just the right amount of zing. They also serve up creative seasonal cocktails that change throughout the year, making it fun to visit and try something new.

The atmosphere is relaxed and friendly, with both indoor and outdoor seating options, so you can take full advantage of the beautiful views. The staff is welcoming and attentive, always ensuring your experience is enjoyable. Whether you’re visiting for a casual dinner with friends or a special occasion, the vibe at Sunset Grill makes it a perfect spot to sit back, relax, and enjoy the moment.

For anyone in Ithaca, Sunset Grill is the ideal place to enjoy fresh, flavorful food, amazing drinks, and breathtaking views. Whether you're there for a sunset dinner or a weekend brunch, it’s a place that never...

I have to say I don't understand where any of these good and superb reviews are coming from. Two colleagues and I went here yesterday for brunch as we were preparing to leave Ithaca for a long drive home. We arrived shortly after 10:00 am. It was relatively busy but we put our name in and were seated within 15-20 minutes. We sat on the deck, although it was a bit chilly. Waitress came over after a few minutes and brought us coffee and water. Came back a few minutes later and took our order. We never saw the waitress again until 11:55!! No coffee refills (and other tables had carafes full of coffee, meanwhile we each got 1 cup), no stopping by to say they were very busy or short-handed or anything. I noticed that everyone around us had been waiting a long time for their food too.

Prior to the waitress finally coming by at 11:55, we had asked to speak with our waitress and a manager at least 3 times. When the waitress finally did come with our food it was all cold and looked as if it had been sitting for several minutes. When we asked again to speak with the manager he came over and was not helpful at all, in fact he actually started yelling at one of my friends. If this is the kind of customer service this restaurant has I don't know how they stay in business. After the yelling we simply walked out. Never have I ever walked out of a restaurant before.

The waitress actually followed us out to the parking lot and said "so, you're not going to eat?" Really!! I understand places can be really busy and that it's not easy to do this work. However, all it would have taken was an "I'm sorry" or "we apologize". Instead we were yelled at and not made to feel at...