Three Pines — Restaurant in Town of Lenox

I stopped by this restaurant from NYC to drop my son off to college and I must say this restaurant caught me by surprise. I had steak with shrimp meal and my husband had a burger and we both said this was the best meat we have ever had. The food was soooo good and FRESH that we have been talking about this restaurant for 6 months and cant wait to go back next week. When we received the bill we both looked at each other in shock lol it was so cheap compared to NYC, seriously cheap lol I was so happy and pleased. I have been to a lot of steak houses and restaurants in the city but this restaurant here is to die for. Service was very friendly, im a black woman so I was skeptical at first hoping I wouldnt face racism because of location but was greeted with smiles and waiter making sure we had everything we needed. This spot is a hidden gem and im...

We stopped here on the way back from the state fair. My drinks tasted like they water their liquor down. My husband ordered a medium rare prime rib... it was over done and smelled and tasted like it had turned... not to mention their "22oz. prime rib" is actually a 10 oz Delmonico... my husband took one bite and spit it out. When we brought these issues up to the waitress, we didn't get an apology... She acted like we were just trying to get our meal for free. We then get the check and she charged us for the small salad that was suppose to come with my husband's dinner. We then brought this up and she reluctantly took the salad off. When we asked to talk to the manager, we were brought oyr waitress. Long story short, would never reccomend, they dont seem to care they served a rancid piece of meat and could really make someone sick. We will...

We have been regular customers of this establishment since they opened. Over the course of three years we have had approximately six complaints. So, it’s not a bad place. When we complained, Wendy always made things right. We have always been 20% or higher tippers.

Tonight my husband ordered medium rare prime rib. The first one , was obviously over done. We brought it to the attention of the server.. and it was replaced. The second was definitely well done. At this point , the owners husband became nasty to the point that I left the establishment. In tears. My husbandl paid our bill and left.

We will not be going back. If you choose to go here, I recxomend you go for lunch. The staff are good and so is the food. I wouldn’t recommend going for dinner with a complaint.

If that’s how long term customers are...