Domino's Pizza — Restaurant in Town of Lockport

I just ate my new FAVORITE pizza. It was excellent! And, before I forget, thank you John at Domino’s on Dysinger in Lockport for making good on the email offer that I couldn’t get to work in the newly downloaded app. I’ll say more about that later.

I ordered the Pacific Veggie Pizza, large, with a few changes. It comes with feta cheese, which I don’t like, so I removed that and added extra spinach and roasted red peppers to the basic Pacific Veggie list. Also, I added pepperoni. Of course, there isn’t supposed to be any meat on a veggie pizza, as it should be, but I love pepperoni and I just had to have it on my ‘veggie’ pizza. I chose the Brooklyn Style crust which I’ve never had before. That was excellent. A nice cross between thin/crispy and hand tossed. That’s now my favorite crust.

I asked to have it ‘well done’. This too was a great choice. I didn’t know I could do that previously…and wow! Even better. Crispier crust and pepperoni. From now on it’s ‘well done’ for me. In addition, I always have my pizzas uncut. I find this helps prevent the crust from getting soft from the cheese oils and juices on the way home (or during delivery). I simply cut it up when serving. (By the way, good quality kitchen scissors, the spring-loaded type, are the easiest and quickest way to cut up a pizza.)

Neither the website or the app tell you what’s on each of the specialty pizzas when you first go to the site/app. I’m not even going to try explaining how many steps it took in order to find a complete list of ingredients for each one. In fact, I didn’t find it until after I got home with my pizza and did some more looking around on the website. This should show up right on the main specialty pizza menu page. Initially, when I went to place my order via the app, on my phone, the list of ingredients for each specialty pizza only came up after I started an order by choosing one of them. That was a major nuisance because I had to go back and forth to the menu and pretend I was choosing the different ones in order to see what each included.

The other issue I had was with the email offer that gave a code to use for first time app users. Which I was. I purposely downloaded the app for the first time into my phone last night with plans to order the pizza at work for pickup on the way home. On top of the above mentioned difficulties finding complete topping lists, I finally finished my pizza choice and then found no place to put the offer code in as part of the payment. So, thinking I did it wrong, I cancelled, closed the app and went to the email. From there I opened the app and tried again. Same thing, no place to put ANY type of offer code. Thank you again, John, for making the adjustment manually for something that should have worked via the app. This is not the first time that an email offer from Domino’s did not work. Last time it was an email offer for online ordering, not via an app. It’s a national Domino’s issue, not an individual restaurant problem, so I will also let...

Ironically enough, as of this writing, I'm waiting for my order to be done so I can pick it up. That said, it's domino's, what more can one expect? The last time I ordered, I got a 3 topping stuffed crust. When it got to me, it was just a regular, pepperoni stuffed crust pizza. It was late at night, so I figured, no big deal...

Ordered myself a brookie for dessert and wouldn't you know, it was burnt all around the edges and crispy in the middle?

I tried to get through to someone, but no one could give me a direct answer. I waited until one night I called and asked, and I was told I had a "$10 credit for the wrong food."

Moral of the story? I guess it was better than a kick to the mouth, but I almost felt cheated at that. To be fair though, it's Dominos, so I can't expect much more. It's my usual go to when I'm at the end of my weekly paycheck and want something cheap to eat. Don't go expecting gourmet, authentic Italian food and you'll be disappointed. Go in expecting to get what you pay for on a budget? You won't be disappointed.

Update: Remember how I had mentioned that I was waiting for an order as I was posting this? Well... I went to the drive thru widow... They kept me waiting 25 minutes without anyone acknowledging me. Two of the guys even looked at me, made eye contact, but decided to ignore me. I even sat there honking, and still, no one came. I drove around the building and to my dismay, 4 of the 7 spots were taken up by two people that don't know how to park in a single space. I was helped by a young guy, who according to his own admission, didn't know I was waiting at the window, didn't know what his coworkers were doing, and only just got there. His other coworkers... One was changing out the trash bins and the other was refreshing all the toppings while it looked like he was feeding a group of friends/family. The guy that saw me storm in got me my food, and to Dominos credit, their pizza warmers so indeed keep your food warm.

When I got home, I checked my food. I haven't eaten anything yet (I'll include some pictures). It looks like they got everything right, it smells good, so here's hoping it tastes good. As I mentioned, I like Dominos for being cheap and affordable on a budget. You get what you pay for, so don't expect perfection. The food is 3 star quality and the service I experienced tonight? I'm kinda struggling to give it a 1... But then again, what do I expect to happen, another $10 off a purchase of $15 or more coupon? There are...

The pizza doesn't seem cooked properly and there definitely wasn't any "Cheese it up!" (AKA extra cheese for the extra price) happening on my pan pizza. Even though I watched it come out of the oven myself and I dived right in as soon as I got in my car it wasn't even hot. I was expecting the skin on the roof of my mouth to be instantly melted off from scolding hot cheese and sauce being it was on a direct route from oven, to box, to mouth. I was prepared to suffer the consequences of my actions to get that cheesy goodness of Domino's Pizza in my jaws but I'm saddened to say I have no mouth blisters on the roof of my mouth from the hot greasy, cheesy, saucy pizza! Because it was cold! Every single Domino's location I've ever ordered from the pizza was always steaming HOT and those orders were always delivery and they still were steamy hot, mouth burning hot. So this time being at location waiting while it cooked, watching it get pulled, boxed and cut you'd think the pizzas would be scolding hot. And yet they weren't. The pan pizza was doughy, cold and undercooked and didn't taste nearly as good as the 50+ Domino's pizzas I ate previously from multiple locations across WNY! I'm severely disappointed Dysinger Rd in Lockport NY location. I don't get to enjoy Dominos often so when I do I want to to be just as good as every...