Starbucks — Restaurant in Town of Manlius

If i could fill in 0 or even negative stars without a doubt i would. We planned to go to Mcdonald’s to get lattes but realized starbucks was closer since we were already in target. The women was very nice and had amazing service. she gave me my coffee and did amazing. i began walking to the door and noticed my coffee was leaking i didn’t think much of it and came back hoping they would give me another cup to go around it. Then mh daughter noticed it wasn’t a little hole, it was the whole side of the cup ripped. I immediately ask for a reasoning and i was simply given a “ all of them are just a bad batch of cups, they are all like that.” I asked if any changes could be made like a new drink in a better cup or something. When she poured it into a larger cup, all the foam and stuff was mixed together and left in the old cup making a clumpy water like drink. I atleast expected new foam made atleast. I wasn’t even given that. for a 6 dollar latte this was terrible. she could’ve at least let me know of the “bad batch. “...

I went into the Target Starbucks store to order the 2 for $10 beverage special. I was not greeted by the staff. I had to speak to the young lady at the cashier twice before she responded to me. I then asked to order the special. She turned asked another employee if ‘they do that here’ and then said no. I asked if this special was only offered at brick and mortar Starbucks locations and she shrugged her shoulders and said yeah I think so. Her energy was very rude and dismissive. I understand these are young girls/teens working but they really need to be trained in proper customer service. This experience made me hesitant to return and order from this...

whoever was there 3/14 between 9:30 and 10 needs a bit of an attitude check. i asked for a burrito and barely got a breath in for the second part before she whirled right around with no explanation, she then turned back and said “don’t have any today” in a not very enthusiastic tone. ended up only getting the drink my friend wanted and nothing of what i wanted, didnt want to be around her anymore. just overall did not look like she wanted to be their let alone deal with customers. i work in customer service, trust me i get it, but i also know it doesn't take much to throw a smile on your face every...