Taco Bell — Restaurant in Town of North Greenbush

This Taco Bell location used to be our go-to due to their order accuracy and quickness.

That is no longer true. If you decide to come to this location, pack a lunch. The drive-thru wait times are atrocious.

On several occasions we've sat in the drive thru for over 15 minutes. I understand some restaurants are short-staffed and food takes time to prepare. But waiting over 15 minutes in a drive-thru line without even so much as an apology is unacceptable.

Our most recent visit today involved waiting in the drive-thru for nearly 20 minutes. After several cars left, we pulled up to the intercom to place our order and began waiting again. We waited a few minutes without being greeted before we decided to try our luck at the drive-thru window.

Upon pulling up to the window, we saw an employee with a headset resting on top of her head. For a brief second i thought i could get her attention as she appeared to look out the window at me. But then she turned and walked away.

We then parked our car and I entered the restaurant.

There were several people inside the lobby waiting to place an order by using the tablets. Because I placed and paid for my order through the Taco Bell app, I moved to the counter and waited to be helped. And after a brief moment, I was helped by one of the employees.

Had we not placed our order thru the Taco Bell app and already been charged, we wouldn't have waited nearly as long as we did. The long wait and lack of customer service we experienced today is inexcusable. At no point in time did any employee apologize for the long wait. Furthermore, there was no explanation given for such a long wait.

We will not be returning to...

Im A Manager On Night Shift At North Greenbush Taco. Let Me Tell All Of You A Little Of What Happens Behind The Scenes Of Taco Bell. One They Do Not Care About The Mental Nd Emotional Health Of Their Employees And Managers At All As Long As You Work They Don’t Care What You Go Through. Theres No Help At All. There Was A Mouse Found In Our Heating System Where We Heat Up The Food To Serve The Customers. Adam The Area Coach Cleaned It Out With Bathroom Cleaner Nd Then Proceed To Reheat The Heating System Mind You We Have To Puncture The Bag Of Food So It Can Cook Properly. Also We Have Roaches All In The Office Everytime We Try To Warn Customers We Are Told To Keep Quiet. I’m Not Keeping Quiet The People Of Taco Bell Need To Hear It Because A lot Of People Are Eating Here Nd Spending Their Hard Earned Money Here To Eat Food That Going To Get Them Sick But Wait That’s Not It I Was Threatened By Adam The Area Coach To Be Terminated Because I Threw Away Food That Was Left Out All Night After Serving Customers I Was Told To Not Throw Anything Away Set It In Cold Water Nd It Will Be Used The Next Day. Food That Been Sitting Out For 3 Hours Have To Be Thrown Out But Nope. And Last This Had Nothing To Do With The Store I Just Feel Like HR Should Know What Their Area Coach Adam Is Doing On His Free Time Adam The Area Coach Is Sending Highly Inappropriate Pictures And Messages To Co Workers Of Mine I Have Screenshots Of It All I Would Post It On Here But Theres Children On This App But I Would Gladly Be Happy To Send It To HR After This Message I Will Be fired After Today Nd Honestly I’m 100% Happy With That Thank You All...

I'd give this location negative stars if I could. This is the worst location. Went before and was told they were all out of meat. Then went yesterday to give another chance. Ordered on the app to make it easy. Drove over, woman verified my order at the speaker and told me to pull up. Came to the window and verified my order again and then shut the window on me. Another woman came and told me that my order would take too long to cook. Told me I could choose something else. I told her I ordered what I wanted and if they couldn't make it, then it's want a refund. She said they couldn't give me a refund because I ordered through the app. I told her that didn't make sense. Then she closed the window and another woman came and told me they were out of what I ordered. I told her the girl before her said they were out. She then said they were all frozen and it's be two days before they could cook my order. Then told me that I needed to contact the app for a refund and shut the window. Most unprofessional experience, left with no money and no food. Shut this place down or get better staff. I want my money back. Edit to add: from the other reviews that I have just read, seems like the staff and people managing this location just don't really care. All of the responses say "we can do better". Yes, when you are that bad there is no where to go but up, and yet there is no improvement. The employees are getting paid to consistently be lazy and waste others time and money. They don't...