Kabul Kabab House — Restaurant in Town of North Hempstead

Update: In response to the owner's reply: I'm disappointed by the unprofessional and harsh response. My intention was constructive feedback to enhance customer experience. While I appreciate the clarification that it's a takeout restaurant with plastic utensils, this wasn't communicated clearly during my visit. Given the owner’s response, I'm lowering my review from a 2 to a 1. Respectful communication with customers is crucial for any business.

I had high hopes for Kabul Kabab House based on reviews, but my experience was disappointing.

Seating was quick, but that’s where positives ended. Utensils were all plastic, and we were given paper plates, which felt unsuitable considering our $100+ family meal. Eating from flimsy plates made the experience difficult, with food falling off. When I asked, the waiter had no explanation. Maybe they were busy, but it doesn’t justify poor presentation. Others seemed unbothered, but it ruined our family's experience. I've had better Afghani food with proper utensils for less. Saving money or being eco-friendly shouldn't compromise dining quality.

I ordered Combo 2—chicken kebab, Jojeh kebab, and kofta kebab—but they were out of kofta. I substituted lamb but received lamb chops and was overcharged ($27 instead of $15).

Kebabs were juicy, sauces exceptional, but Jojeh was hard to eat with bone, and lamb too charred.

Main concern remains paper plates. If they serve dine-in, regular plates are a must.

Quick service and polite staff were positives. However, cutlery issues and order mix-up overshadowed. Potential, but needs improvement.

Food had highlights, but overall experience fell short due to utensils. Addressing these could significantly enhance...

They have the worst customer service ever! I wish I could give them a -100. My sister ordered food from here and told them to have it ready in 2 hours. I called after 10 mins to cancel it because I couldn’t go pick it up. When I called, the guy or manager over there literally started screaming at me. He was so pissed and angry. I told him to calm down and don’t talk to me like that and he was like, people always order and cancel. I told him that its not like he made the food already but still he was so obnoxious. I was like whatever, maybe he was just having a bad day and I probably stepped on his last nerve (which still doesn’t give him the right to speak to me like that). Then yesterday, we were a party of 12 (6 adults, 6 kids). My husband went in to ask if they have a table. He got all excited and said yeah yeah come in. We were all waiting in the car. My husband came and said they have room so let’s go in. We all got out and walked inside in the cold weather. When we walked inside, he saw the kids and literally gave our table to another party that walked in after! My husband was outside trying to find parking and I called him that they dont have any room. He came inside and asked the manager and he was like you have to wait in such a rude manner. Why would we go inside if there was no table available?! My husband got so angry and asked him why the hell he told him that a table was available then. The manager says do you see any empty tables with so much arrogance. He gave our table away just cause of kids! So pathetic and ridiculous. We just left. They have the worst service there and have no respect for the customers. Will never ever go...

STAY AWAY. Absolutely disgusted by this place and our appetites were all ruined.

Got to the place and were seated. Random waiter takes order couple times and never writes it down. After 30 minutes our food arrives and one of the order is not in it, meaning one person in our party of 5 is sitting without food.

That's right, one person is sitting with no food. The rest of us had no choice but to start eating and share so the food would get cold, and eventually his order arrived after 20 minutes.

We had ordered 5 sodas, NOT ONE was brought to us. Water was not given adequately and we had to remind them twice to finally bring our drinks.

Waiters did not make rounds to ask if we needed anything etc.

The green sauce was basically all water with green color. No taste and obviously made to save materials.

And most disgustingly of all, a piece of plastic clear wrap, the one you cover food with, was found COOKED IN my rice which I was respectful about and didn't mention to them. The plastic was cooked INSIDE with the rice. Disgusting.

Before leaving, a person in my party used the restroom and while inside, somebody was able to open the door from the outside. That's right, the lock was not working. What a surprise.

Others experience might have been better and we just got lousy waiters and cooks who accidently cooked plastic in the rice, but that is all still deserving of a 1 star review.

Would not go back. Their Queens location was better but cash only.

I feel bad having to wrote this negative review but that place needs a serious overhaul in the cooks, waiters and...