McDonald's — Restaurant in Town of Palatine

UPDATE: I have been meaning to update this review for a long time and finally have time to do it. This restaurant had to hire several new people I think and there have been several times my friends, husband, other family members, and I have had to wait over 30 minutes for our food. We have even driven to the Fonda or Little Falls McDonalds because it is less hassle. We have all had our orders messed up on and off as well. My friend wanted a sausage and was given a english muffin. She drove back and was given a biscuit. Then she had to go inside just to get the sausage. We have also started buying pizza instead as the wait time is often shorter to wait for pizza to cook. There have been instances where I have ordered pizza for the family and I was late picking it up because I was prisoner at the drive thru waiting for a happy meal for one family member. I won't order their iced tea anymore because one time it had nasty white stuff in the cup like paper towel lint or something. There was one time I ordered and was told to pull ahead and wait. I waited for over 45 minutes...this doesn't include the 20 minutes just to get to the window. I even called them on the phone worried that they forgot about me. It made me late to where I needed to go. After I finally received my order I was very upset to find they had messed it up. I even called corporate to complain. A manager called me from the Palentine McDonald's and did a very sub-par apology and didn't do anything to make it right or even to offer to fix the order mistake. I really haven't gone much since that experience. It really is too bad because it is the only fast food place in the area. Once the rumored Dunkin opens I probably will never go to this McDonald's again except for breakfast unless they fix their issues. Breakfast is when they have the more seasoned staff I think because it seems to run better. I miss the way it used to be.

PAST REVIEW SEE UPDATE: Food is better than a lot of McDonald's. They are also SUPER FAST. Way faster than others. Super kudos to that. Sometimes they make mistakes on orders but are pretty good about making things right. Overall, one of the better McDonald's for sure. I'm always amazed by how fast they are and they are almost always really busy. You don't have to wait very long. Great job! Also, I feel like they are super friendly and really do a great job at customer service. Everyone seems...

Following a basketball game at the local high school, my son's basketball team went by bus to McDonald's in Palatine Bridge, NY for dinner. The game went into overtime and the kids were really hungry. They had a 45 minute ride home ahead of them. The kids went into the restaurant around 9:30pm and placed their orders at the Kiosks. Some paid with cards, but a few kids only had cash. The kids had to order by kiosk because the restaurant staff ignored them and did not have a cashier at the front. At some point the staff turned off the Kiosks so kids couldn't order anymore. The kids who got to order and who paid with cards, had their orders filled ... but they only filled food orders up until 10pm... so it you didn't pay or you hadn't gotten your meal, you were not getting food - even if you placed your order before closing the inside of the restaurant. The rude young girl filling orders came to the front of the restaurant and announced out loud to everyone inside, "We are done filling orders. If you ordered at the kiosk and didn't get food yet or if you haven't paid because you're paying with cash, you will not be getting served." Knowing that a few of the kids, including my own child, wouldn't be served, I drove through the drive through to order food for them so that they could eat. When I got to the drive through, the workers purposely ignored me and left me sitting waiting to be acknowledged. Needless to say, the bus had to leave and some kids went home without being served food. The staff were blatantly rude to the kids and to the other people in the restaurant, leaving a few other people (not with the bus) at the counter because they refused to serve anyone in the restaurant because they were closing the inside at 10pm. Their idea of customer service was just to ignore the staff standing at the counter. I will NEVER step foot in this place again. The manager, a young guy himself, was just as rude as his staff... never acknowledging customers and walking away if you tried to ask questions. I get that they're busy but without customers you have no job. I will continue to tell everyone I know about these kids' experience. Shame on the staff and management of...

One night where there was five cars ahead of me at the drive thru and there was obviously new staff working. Service was incredibly slow. I only ordered a Happy Meal for my one child. While in line, I then ordered a pizza for my other family members. By time I got through line 45 MINITES LATER, the pizza had been done for over 15 minutes. Then at the window, the worker tried giving me the wrong order. I told him I had a Happy Meal with a smoothie. He said he would go make the smoothie, and he then proceeds to go to the front counter to take an order!?!. Three minutes more of waiting at the window and this guy manager comes over and tries giving me the wrong order again. I tell him nicely I had the Happy Meal. Three more minutes of waiting and they finally give me the Happy Meal and smoothie. Meanwhile, my son was crying and I was wondering why this took longer than a pizza order or heck a sit down meal in a diner. Fast food???

I called corporate and the girl listened to my concern and was nice. She said the store manager would reach out. A few days later someone from Joe Gialil's office called and said the store manager would reach out, but I guess store manager Amanda didn't have the time or care, because I never heard from her.

Let me contrast this terrible experience with one I had at Little Falls McDonald's the following week. Waited in line for like 15 minutes at the drive through. Got to the window and the shift manager apologized and offered me a free meal next time I came out to their restaurant. Palatine McDonald's take a lesson in customer service from these guys. Once Dunkin comes in to Palatine you'll no longer be the only fast food I don't have to get out of my car place in town. Step up your game or get...