Hilton Family Restaurant — Restaurant in Town of Parma

This place can't keep their rules straight. They have a policy in their menu that I adhered too saying soft drinks only have one free refill. The past three or four times I went here our server OFFERED to refill our drinks past the limit, no questions asked. Nor did I ask them since of my understanding of the rule. The fact that this happened with such frequency led me to believe the rule had changed. When I went there last I asked for another refill (since they fill the cup half full of ice to begin with to minimize the amount of drink you get, even when I specifically request lite ice) I was struck with a bill for two soft drinks, an additional $4 dollars. I made sure to not even drink out of it at this point. When I contested this, our server explained the rule that I in turn explained the past SEVERAL times had not been adhered to, she retorted in what was my opinion a rude manner that whoever served us the several past times was doing their job wrong. I would also like to add that she at no point mentioned that getting my "refill" would have incurred an additional charge, rather entrapping me into a charge. She then said she would correct it and stormed to the cash out desk and was snippy, rude and aggressive with the young lady managing the front desk/check out, snatching the check out of the young lady's hands and aggressively telling her how to use the computer to correct the issue in a snippy tone. I felt very bad for the young lady since none of this was her fault by any means, and I wasn't particularly in a good mood over this nonsense either but I know it wasn't the young lady's fault. The fact this restaurant couldn't keep their rules enforcement straight for many visits over a multi month period over something virtually no other restaurant, chain or otherwise takes issue with (that being soft drink refills) and blames and belittles their employees for it is a hypocrisy I cannot comfortably overlook.

I don't know whose family this restaurant is but based on how they treat their employees and try to jib the customers, it is definitely not a family I want to be apart of. Hilton has many fine dining establishments within it and the surrounding areas such as Tavern 19 or Krony's that are much more deserving of...

Weve eaten at the Hilton Family Restaurant many times over the years, and it's a favorite dining spot for the area. The atmosphere here is pleasant, it's a fairly large restaurant, there's plenty of free parking, the servers are friendly, and the service is great. Probably the one not so good thing that we've noticed during all that time is that they're consistently inconsistent with the food quality here. We've ordered a meal one week and had it turn out delicious, only to order the same identical meal the following week and have it not be worth the money it cost, and it may have at least something to do with who's working in the kitchen at the time. The restaurant wasn't very busy during our recent visit, and there was no waiting for a booth. We ordered a full stack of (3) pancakes and a full stack of (3) French toast with 3 sausages. The French toast was good but not spectacular. The pancakes were just average size, not very large, and not very tasty. However, our server was pleasant and very good. Our two meals, with just one beverage added, totaled $23.70 before tax. That cost seems a bit high for just breakfast for two based on the quality and portion sizes that...

I know plenty of small town diners that don't use powder or instant mixes for their meals, but because of the price and how okay the food is, I went in on a Sunday at 11:50. Of course it was packed, but there were people running around aloof and very unprofessional and rude. We were standing among the crowded tables for 10 minutes before the table was cleaned as multiple people were leaving. we sat down and the waitresses tip was still at the table, and when I asked for a highchair the hostess took the tip and walked away after getting the chair for my daughter. it took us 5 minutes to decide on what to order but no waitress and by this time plenty of people had left and it was much quieter. We placed our order and waited until 12:30 before my daughter who was hungry started crying and I just got up and left. All I got was water and a reminder to never come back. The cashier obviously didn't...