Jersey Mike's Subs — Restaurant in Town of Salina

For the owner. Walked in today for first time ever during lunch hour. Big Mistake! Or so I thought. Customers everywhere. Picking up to-go’s, ordering at the counter, sitting and eating. I almost turned around and walked out. Glad I didn’t. While waiting patiently in line you could tell the employees were feeling a little overwhelmed and uneasy. Then out of nowhere a customer who had been waiting by the register went off on a single employee while also putting down the other employees. You could tell this customer was the reason for the awkward tension in the air. Did that employee say anything back? No. Did they drop everything to cater to him? No. She went about her business continuing to make customers their sandwiches all while answering their requests for “mayo on the meat not bread.” “Light relish.” Another employee stepped up to handle the angry customer. The line continued to move. No escalation to the customers level. Through all of this, that employee recognized that the subs she was making for the next few people in line didn’t have the right ingredients from the slicer employee and made it right. When making my sub she got to the point of wrapping it and realized she had forgotten the bacon. I wouldn’t have noticed but she did and made it right. Having worked in retail I know how important it is to make sure customers are happy and employees are representing the business as they should. Finding and retaining employees today is a challenge. Again, as a customer I just wanted to let the owner and the team working today know I was impressed with everyone keeping their cool and keeping the line moving. Thank you! I’ll be back to buy another...

I am extremely dissatisfied with my visit tonight at store 34056 115 Elwood Davis road Liverpool ny .

We asked to scan our points and they were unable to because we had paid. The girl, Sierra, said she was supposed to ask us for it and did not. We asked for the manager on duty who said he did not have the number code for the register ??? To be able to give us the points. They insisted I needed to speak with a manager named Chris who would be in tomorrow. I am not local and cannot return to this location easily nor do I want to drag my issue into tomorrow.

So from what I’m gathering no one that was on duty tonight knew how to do their job right. Completely dissatisfied. These subs are not cheap and at the bare minimum I should be able to earn my well deserved points for the money I’m spending.

I’ve never been so upset with a restaurant before in my life. Very poor customer service.

If you are like me and want to make every savings count make sure you STAY on top of asking them to scan your points the minute you start checking out since they apparently don’t know how to double check that they have asked the customer until it’s too late. Oh and don’t expect them to care or fix your issue because they will just send you on your way to deal with it...

This is the first time I have been to Jersey Mike's and I didn't know what to expect. I remember reading positive reviews about it a few years ago so I thought I would give it a try. I ordered a large turkey sub just to stick to a standard every day sub to compare to other places. It was excellent. 5 stars for taste. I would have given this place 5 stars except for two reasons.... the place smelled overwhelmingly like chemicals to a point where it almost made me leave without ordering and secondly it is way over priced. A large turkey sub at 17 dollars is a hard sell when right around the corner tops has a 15 inch sub that has double the ingredients for 11 dollars or other places like Tony's pizza in Clinton NY whose subs have about 4 times the amount of ingredients and are triple the size for around 10.50.

I will definitely be back because the subs are one of the best tasting I have ever had. Wish the price for what you get was more competitive to local pizza places and grocery stores but sometimes you can't have your cake and eat it too. Hopefully the chemical odor of the establishment was a one off thing as well. I highly recommend this...