New China One — Restaurant in Town of Sandy Creek

Great food but horrible customer service. Have been disappointed a few times with the service. Last night really made me furious. They don’t want anyone walking in which is fine. Instead they created a pick up window. The issue is they get several people at the window that wait in line. Instead of greeting people…asking what their order is and having them step aside to allow the next person in line to the window they have the first person just sit there until the order is done. This is not just the restaurant…it is also the ignorance of people picking up to not allow the others to check in. We arrived to pick up our order yesterday. We had a half hour to get it….get home and eat before my daughter had to be at a school event. I waited in the car with my little one well my daughter waited in line. After sitting there for 5 minutes while the same guy just stood in front of the window I called them to check on our order. They told me it was ready so I informed them my daughter was standing in line waiting. Asked if they could please get it to her. Nothing. 10 more minutes goes by. The guy finally got his order then the next lady does the same thing he did. Stands in the window and waits. I again call. I tell them we need to leave and can’t wait any longer. I’m told they will get it to her. They failed to do so again. So here we are…20 minutes down…10 minutes before my daughters event and the lady in the window finally gets her order and leaves. Absolutely ridiculous! Post something asking people to check in and step aside if this is the system you want to use!!! Moved to the area a short time ago and have become a regular however after this I’m not sure we...

I woke up Saturday morning to find that my old Discipleship group wanted to get together again for lunch, and this was where they wanted to meet. I wasn’t sure what to expect, hoping for good Chinese, but I usually get my Chinese at the Dragon Garden inPulaski since it’s closer. The first thing I noticed was how small it was; there were only a couple of booths, so it was definitely a takeout place. The second thing I noticed was how closely the menu resembled that of the Dragon Garden’s. I thought this could actually be a good thing because they have a different cook, so things might be different, and I was definitely correct about that. I ordered the pork chow mein combo, a dish I love, but not super fond of the Dragon Garden version, here though, it was amazing, plenty of meat and noodles and perfect amount of veggies and sauce, it went super well with the pork fried rice. The egg roll was outstanding, and I also ordered a thing of fried dumplings, which were also very excellent. The service was fantastic, the food can pretty quickly, the lady behind the counter checked on us a few times, as we were there for awhile, and I don’t believe any of us left hungry. I think I may need to start coming here for Chinese food...

I ordered honey chicken, vegitable lo mein, and eggroll meal...i got a sweet and sour style chicken that was spongy and soft not crispy...i am confused because it came with sweet and sour sauce but when i smelled the chicken it smelled like it had some type of honey sauce on it. The chicken tasted fresh but this was not the correct batter for honey chicken...i think the lady made sweet and sour chicken and just tossed the battered fried chicken in a honey sauce. The texture was all wrong...kind of gross to be honest.lo mein was alright and the eggroll was good, a bit greasy but tasted good. Im losing all hope in ANY delicious chinese food even close to my area...very dissappointed and i even...