Empire Ginger — Restaurant in Town of Smithtown

Empire Ginger has really gone downhill. Last few times we had gotten food there we felt the quality had decreased and we started ordering elsewhere. It got late Sunday night and they were still open so we decided to give them a try again. Big mistake. An egg roll and cheese wontons were missing from the order. We called but they already closed. I did not get to my dinner as the soup and appetizers were filing. Monday, when I went to have my leftover, untouched dinner I found it was loaded with mushrooms which we specifically asked not be in my food as I am highly allergic to them. We called, they argued. They insisted on a picture of the food with the mushrooms as the lady who we spoke to said "I cooked it myself and there were no mushrooms". We sent a picture (included in thread)They replaced the missing and incorrect food. They also wanted the incorrect mushroom laden food back - fine. Today I decided to have the replacement food as I was too aggravated to eat it yesterday. Now not only were there no mushrooms but the house special Mei fun had a few strips of chicken, a few strips of pork and two dried out shrimp. NEVER again, never. So disappointed. They deserve no stars but got one so I could...

We order from Empire Ginger at least once week! All the food is great! We usually have it delivered and they’re always prompt and courteous! Jen usually takes our order and she is always so sweet! She always goes out of her way to make sure that my son gets his fortune cookies and is very concerned that my other son has a shellfish allergy. I don’t have to tell her each week about his shellfish allergy because she knows and she remembers. You must try this place! Empire Ginger, the food is delicious and you’ll be pleasantly surprised!...

I love Empire Ginger. It is a family runned business and the family is so nice. They make the BEST Chinese food in Smithtown. I love their dumplings. You can get chicken, pork or shrimp and they are always steamed to perfection. For the past 3 years I have been in a battle against cancer and Empire Ginger has been such a help. Not only with money, but when I am not feeling good their food is like medicine to me. It warms me up. Empire Ginger is the best Chinese restaurant on...