Burger King — Restaurant in Town of Southampton

I made an online order at this location. When I pull up to the drive thru, I was being informed by the lady who was taking order to pull up the window and stop before the black post. Unfortunately, I missed the black post instructions. So, I decided to pull up to the window since I have to make payment for additional drink I ordered. When I arrived at the window, the lady screamed at me for not stopping before the black post. So, I apologized to her that for not listening to her instructions. Then I asked her why do I need to wait there since there’s not any window or “stop here” sign. She said I messed up her timer. I supposed to wait 120s or something before pull up to the window. So I offered her to wait at the parking lot while I am waiting for the food. But she slammed the window at me and left.

When she came back to hand me over the food. I asked her if she is the manager. She said no the guy next to her names Victor is the manager.

So I asked Victor how can he allowed his employee to treat customer like this. He was also at the window when the lady was screaming at me. And how is it my responsibility to make sure their timer is good. If they want customer to stop before the black post, they should put a sign there for customer to follow the instructions.

So the manager didn’t try to correct the employee but told me they ask customer nicely to stop by the black post. Unfortunately, it wasn’t the case for me. So I asked the manager his name and left the place.

This is just unbelievable what a manager is willing to do to make the timer look good instead of proving good customer service.

Anyway, not coming back here anymore. Will go back to another restaurant who prioritizes better customer service than serving fast food regardless it’s cold or...

9:40 pm the sign says the dining room closes at 10:00. A bus full of kids was inside online and the doors were locked with the dead bolt. First of all, it was over 15 minutes before closing, second of all that is a fire safety hazard and in case of an emergency they should not have the doors locked with people inside! Was trying to get in and I had to use the bathroom after using the drive through. The staff trying to say no -it's not going to happen- they didn't even want to let the poor bus driver in and they had to drive all the way an hour or more to get back to where they were going! I told the coach the staff locked the bus driver out. I went to the drive through and they let me and use the bathroom after only making a polite fuss. The coach thanked me very much for standing up for his bus driver. This was horrible customer service why? Apparently they weren't going to let the students in either! Did they clean already and don't want to clean it again? Too bad you aren't closed yet! You aren't family owned you're a burger king! They shouldn't be closing it before they close and then making the customer who needs to use the bathroom beg. And one of the staff members had a very large attitude. I get they want to go home... But you're supposed to clean up after you sleep close especially when the drive-thru is going to be open anyway it's not like the kitchen was about to close and everyone was going to go home after all the commotion was all said and done it was...

Wow went thru drive thru the other day. It’s been since 2000 when in i left Long Island For Round Rock TX . Really wish I went inside to check the place out. My first job at age 16 was at this B K when it has the nautical theme with the model ships under glass. I worked there for 12 years. Now with what’s going on. It’s sad they can’t use the NEW REMOLDED store like it should be used . It’s very nice inside . But my visit thru drive thru was great. Food hot and fresh . Fries could use help but it’s very hard to get good fried at any drive thru

As a former B K worker of 12 years . Here’s a tip . Order Fries no salt but get salt packs before you go. Whoppers / any burger you want it right off the broiler The original chicken sandwich a must cooked fresh from the fryer And any of the chicken And fish sandwich O M G has to be cooked fresh That’s it Jonathan Foster Hubbard -Keyser 🐮🌵🐮🌵🐮🌵🐮🌵

Formula or SOUTHAMPTON LONG ISLAND NY NOW IN ROUND...