Emeralds II — Restaurant in Town of Ticonderoga

We have always been big fans of Emeralds. It's pretty much our go-to restaurant when we're not grilling in the nicer weather.

Yesterday, we had a terrible experience. There were two tables seated outside, and two gentlemen eating at the bar. It took an hour and a half for us to have lunch, which consisted of French onion soup, chicken tenders, and a Reuben sandwich. The waitress was horrible. She preferred to spend her time talking with the guys at the bar as opposed to waiting on her tables. I had to go inside to get my check, and when I went to hand it back to her with my credit card, she all of a sudden had to go outside to check on her table. She ignored that I was handing her my credit card, and left me waiting at the bar. She returned from outside, rang out my purchase, and continued talking to the guys. When I handed her back the signed receipt complete with a tip over 20% because I'm sympathetic to the times even though she was the worst, she didn't even acknowledge our patronage with a simple thank you. She kept right on talking to the other customers and ignored me completely. Rude, and terrible at her job, unless that job only entails chatting with select customers.

Normally, the servers at Emeralds are attentive and outstanding. This was clearly a college kid home...

HORRIBLE service and food. It was very hot for starters in the restaurant. They could not find a kid's menu. The service was slow, drinks were not brought out, no napkins. We asked for ranch and blue cheese and never received either. The steaks were horrible, with absolutely no au jus with bad texture and taste. They were out of filet and broccoli by 6. They substituted corn without asking. The pizza was burnt beyond recognition. The steaks was not medium rare and the cook / owner was very rude basically bringing the steak back out and saying to eat it there was nothing wrong with it. The waitress was rude. The worst part is they served a 3 year old raw chicken. How could you trust the rest of the food that did...

Unfortunately they were short staffed with no bartender. Although our server was doing her best it was substandard. We waited 25 minutes for drinks and were never served our soup,salad and rolls. Although my filet was tender and cooked perfectly it was served to me with drizzled with a broken, tasteless hollandaise (that looked similar to baby poo) instead of the bernaise. The pilaf was dry and bland and everything (including the carrots were cold. My friends meal was also very disappointing. The NY strip was overdone and very tough and the pasta was overcooked,, dry and tasteless as well. I'd also like to point out that 3 tables that arrived at least 15 minutes after us were served first. It was definitely a waste of...