China Town Kitchen — Restaurant in Town of Tusten

We’ve been getting food from here at least once a week for years. We’ve never really had any issues, if anything the food has always been consistent and reasonably priced.

A few months ago my mom ordered shrimp Chow Mein. When we got home she opened the food container and realized there weren’t any shrimps in the dish. She called the restaurant back, and they told her next time they’d fix it for her. She was happy and satisfied with that answer. A week or so later we went back and they honored the shrimp Chow Mein issue.

Well today, I ordered shrimp and broccoli (something I order once a week) and the shrimp were obviously bad. It happens!! I get it. I’ve worked food service for many years. So we called the restaurant back and got their answering service. They were kind and understanding and asked us to bring the food back.

We brought the food back to the restaurant and the cook (presumably the co owner) was very understanding. He let my mom try the shrimp and it was decided that it was a better batch. He was very apologetic and gave my mom a new order. The female owner got extremely rude and nasty. She said “I don’t know why you always have an issue with the shrimp” (meanwhile we get food from them weekly and never complain) and asked what my moms problem was. We are local customers that are happy to give the local restaurant the business. We don’t want them to owe us anything, just decent customer service. That is not the way to do business. They just lost long-standing customers tonight. I guess we’ll be getting our Chinese food elsewhere. What...

[update 6-16-2021]

Time to give them another chance!! (see below) I ordered what i normally order : Sweet&Sour Chicken and Sesame Chicken. This time it was money.

The Sweet&Sour chicken was fresh, hot, crunchy and not greasy at all, delicious. The Sesame chicken was good too, fresh and hot even after 10 minutes in the car. It was well worth it this time.

Now, i have to say that i went a little outside busy-hours (7:00pm). Between paying for my order and walking out of the door was less then 10 minutes.

So far redemption is a fact. I will be back for more.

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1st time here. Ordered a Sesame Chicken and a Sweet & Sour Chicken. We really liked both dishes. Only minor complaint was that fresh Sweet & Sour Chicken was mixed in with pieces that were re-deep-fried too many times. Other then that, delicious.

Recently there have been some issues with getting orders done in time and accurately. Maybe it is the closing of the other place that upped the workload?? Who knows. Tough to see that happen as a 20 year veteran in the food business.

I am giving them a couple of weeks to adjust and will try again. 45 minutes wait time just...

I don't know what happened to this place. It went really downhill. It used to be good when the other Chinese restaurant was in town but since they closed and they had no competition it seems like they just don't care anymore. It's the only one in town so if you want Chinese and you want it fast this is the only place. If you can avoid it, avoid it again used to be very good but not anymore. 10/3/24 update decided to give another shot and still food a little better but ordering was a pain their phone has like interference. It took four tries to call to confirm my order because they just kept hanging up on me. then they forget my wontons still...